Afterhours Support Partner

1 week ago

Frenchs Forest, Australia Sunnyfield Full time

**Afterhours Support Partner**

**Why Sunnyfield?**
We are Sunnyfield—a place where people come to grow and belong. This is our one thing. Our purpose. Our work. We focus on everyday progress—that’s our pride. It’s about learning, providing support, and celebrating meaningful moments that spark lasting change.
At Sunnyfield, you don’t just work here—you belong here.

**About the Role**
You’ll play a vital role in ensuring our clients receive consistent, high-quality care outside of business hours. Your work will assist to maintain continuity, safety, and quality care for the people we support, including clients and staff.

The role involves understanding our clients’ needs, staff capabilities, and service requirements to create seamless, person-centered supports. You will be required to triage incidents and escalate to the appropriate channels.

**Your Key Responsibilities**
**Shift Solutions -**Coordinate and fill after-hours shifts by aligning staff availability, skill sets, and client care needs.
**Client-Centered Planning -** Use your knowledge of aged care/disability support to align decisions with individual client goals and preferences.
**Problem Solving -** Respond quickly and creatively to changing circumstances. Manage competing priorities, urgent requests over multiple rosters for our Community and Shared Living Services.

**About You**
You’re a natural problem-solver who thrives in fast-paced environments. You understand the nuances of aged care and disability support and bring empathy, resilience, and a client-first mindset to everything you do. You will need to be versatile and adaptable in this role as you will be required to work independently and as part of a team.

**What You’ll Bring**
Experience in **aged care, disability services, or client support** roles is essential.
Rostering and scheduling experience, ideally in **aged care setting**.
Excellent **multitasking** and time management skills.
A proactive approach to **problem-solving**and decision-making.
Clear, **confident communication** with staff, clients, and service teams.
Flexibility and **resilience** to adapt to changing needs and priorities.

**Why Sunnyfield?**
Joining Sunnyfield means joining a values-driven organisation that puts people first. You’ll be part of a supportive team that celebrates wins together and pulls together when things get tough.

**We offer**:
A part time role, with opportunity to work more hours (availability to work weekends and afternoons during the week including on call hours is a must)
Opportunities to work from home
Team training days at our new head office in Allambie Heights.
Ongoing professional development and career pathways.
Salary packaging benefits to boost your take-home pay.
Retail and health discounts to make your dollar go further.

**What Are You Waiting For?**
Bring your client care experience, and problem-solving skills to a role where your work truly matters. Join us in creating brighter futures where every person supported by Sunnyfield can grow and belong.

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