Operation Analyst

1 week ago

Sydney, Australia Three Trader Full time

**About the Role**

**Responsibilities**:
**Onboarding**:
- Conduct KYC (Know Your Customer) activities, including PEP (Politically Exposed Persons) and sanctions screening, to ensure compliance with regulatory standards.
- Oversee customer onboarding for corporate, trust, and institutional clients, ensuring adherence to AML (Anti-Money Laundering) requirements.
- Collaborate with compliance teams to execute CDD (Customer Due Diligence), EDD (Enhanced Due Diligence), and client offboarding processes.
- Assist with preparing regulatory and audit reports (e.g., AUSTRAC).

**Operational Support**:
- Process deposits and withdrawals with accuracy and in compliance with company policies and regulatory requirements.
- Respond to client inquiries and ensure timely updates on transactions.
- Coordinate with internal and external stakeholders to identify, analyze, and resolve funding-related issues or abnormal situations.
- Handle complex case types and escalate them to appropriate departments as needed.

**Project Management and SOP Development**:
- Assist in launching new products, updating policies, and managing the impacts on various departments.
- Create, update, and distribute Standard Operating Procedures (SOPs) for onboarding, promotions, and operational processes.
- Coordinate and support projects aimed at process automation and operational efficiency.
- Organize and report data to track performance metrics such as onboarding volume and campaign effectiveness.

**Cross-Team Collaboration**:
- Collaborate with marketing, compliance, and other departments to improve processes and deliver a seamless client experience.
- Strengthen communication between operational teams and other stakeholders, incorporating feedback to enhance workflows.
- Assist in training junior team members and refining training materials.

**Requirements**:

- 2+ years of experience in financial services, preferably within broker operations, KYC/AML, or CFD (Contracts for Difference) industries.
- Strong understanding of regulatory frameworks with familiarity in tools like Sumsub and World-Check as a plus.
- Deep knowledge of MT4/5 trading platforms is highly desirable.
- Proven project management skills, with the ability to multitask and thrive in a fast-paced environment.
- Proficiency in Microsoft Office Suite, with advanced Excel skills being an advantage.
- Bilingual proficiency in English and Mandarin.
- High attention to detail, excellent organizational skills, and a commitment to maintaining data accuracy.
- Strong collaboration and communication skills, with the ability to work effectively as part of a team.
- Willingness to work on public holidays as needed.

**Benefits**
- An opportunity to make a significant impact on a growing organization within the financial services industry.
- A collaborative work environment that values innovation and continuous improvement.
- Exciting projects that streamline operations and enhance client experiences.

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