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Service Operations Analyst
2 weeks ago
**Service Operations Analyst**
The Star Entertainment is hiring a Service Operations Analyst in Sydney
No day is ever the same, and assignments can be complex in nature and will require incident analysis and independent judgment. Thorough understanding of the technical aspects of the job are applied to ensure all IT business services are monitored and available 24/7.
**Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.**
**Key responsibilities in the role are but not limited to**:
- Provide efficient and effective support to both internal and external clients which includes performing as a Service Desk Analyst and a Field Services Operator if required after hours.
- Successfully perform planned/scheduled tasks that are part of change requests such as monthly patching of servers, stopping/starting of services and network connection issues.
- Provide first and second level troubleshooting to resolve incidents.
**Our benefits**
- Discounts across award-winning restaurants and accommodation.
- Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+.
- Both parental and secondary carers leave available to all employees.
- Lifestyle discounts including gym memberships and laundry services.
- FREE buffet meal with a new menu every day.
- Discounted staff parking every day including weekends and late nights.
- Career development, training, and courses via The Star Academy.
**To be successful in this role you will have**:
- You will be customer service orientated and maintain SLA’s.
- You will demonstrate passion for IT, be self-motivated, enthusiastic and a team player.
- You will have excellent attention to detail and communication skills.
- Background in IT services
**About us**
The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.
**Our culture**
The Star is recognised as an Employee of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.
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