General Manager

**About The Care Home**

Bupa Queens Park is a boutique 71 bed home located in Sydney’s beautiful Eastern Suburbs. With stunning views of the city and park and easy access to Centennial Park, local beaches and Bondi Junction shopping centre our home provides a peaceful, welcoming environment for residents and their families.

**About The Role**
We are seeking a dedicated and compassionate leader to provide high-quality care to residents. As a General Manager with Bupa you will oversee a dynamic team and ensure our residents receive the highest standard of care in a welcoming, safe environment; you will be responsible for overseeing all aspects of the care home’s operations, including delivering quality care, managing financial performance, and leading staff development.

**Duties**
- Collaborate with the Care Manager and clinical staff to ensure care services are aligned with individual resident needs and Bupa’s standards.
- Develop and implement continuous improvement plans to enhance resident experience and care outcomes.
- Ensure all feedback, concerns, and complaints are addressed promptly and in accordance with Bupa’s guidelines.
- Provide operational support, guidance, and leadership, including being available on-call as needed.
- Manage key operational metrics, including occupancy rates and incident reports, ensuring optimal performance.
- Monitor and manage the care home’s financial performance, ensuring budget targets are met.
- Lead recruitment and retention initiatives to build and maintain a strong, dedicated team.
- Foster a positive workplace culture by mentoring staff, setting clear expectations, and providing performance feedback.

**Skills and Experience**
- Proven experience in managing operations within an aged care or healthcare setting.
- Completion or working towards post graduate qualification in Health Management/Aged Care is desirable.
- Strong leadership skills with the ability to motivate, inspire, and manage a team.
- A commitment to quality care and improving the resident experience.
- Excellent financial management skills and an understanding of aged care regulations.
- A proactive approach to problem-solving, continuous improvement, and team development.

**Culture**

The General Manager is responsible for continuing to foster a supportive and professional working environment within the care home. We foster a culture that supports teamwork and collaboration focussed on delivering optimum resident outcomes. A strong focus is placed on providing continual growth and development opportunities to our employees, to allow you to reach your desired career aspirations.

**Benefits**
- Competitive salary package and management bonus
- Flexibility across our 24/7 operations
- Generous leave provisions including 14 weeks paid parental leave
- Discounts on health, travel, home, car, landlords and pet insurance
- Health and wellness initiatives and discounts through the Bupa SMILE program
- Workplace giving and Bupa fund matching

**How to Apply**

**About Bupa Aged Care Australia**

Bupa Aged Care Australia is the largest private residential aged care provider in Australia with over 9,000 employees providing care and services to 6,500 residents across 70+ homes. At Bupa we focus on a person first approach that ensures our residents and their families are at the centre of everything we do and that we deliver our purpose of ensuring longer, healthier, happier lives.

**Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.**

**Find purpose in your career at Bupa