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Full Time Technical Support Officer

2 weeks ago

Derrimut, Australia Beacon Lighting Full time

**Will suit a friendly & customer focused electrician who wants to get off the tools**:

- ** Australia's leading residential lighting & electrical retailer & trade supplier**:

- ** Great company culture and benefits with hybrid working arrangements**

**ABOUT BEACON LIGHTING**

Our story began in Melbourne in 1967 with a single store and the drive to brighten up people's lives. Since then, we’ve grown to become Australia’s leading specialist retailer of lights, ceiling fans and light globes, with over 120 stores nationwide and a team of over 1,000 people in Australia and beyond. Our customers are at the heart of everything we do. And it’s their wellbeing that drives us to develop stylish, innovative and energy-efficient products that help them live brighter, live lighter, live cooler, live warmer, live well, live smarter and to simply, live life.

**THE ROLE**

Based at our Support Office in Derrimut, in this full time role you will be responsible for supporting our Trade customers with technical support requirements.

Key responsibilities include:

- Assist internal departments in technical support
- Maintain a high level of Beacon Lighting product knowledge
- Obtain all relevant information, offer an appropriate solution, and ensure the customer is confident that the issue is being appropriately addressed
- Interpret technical specification sheets provided by suppliers
- Ensure all information is accurately recorded so that spreadsheets and databases are maintained in a timely manner
- Provide information and feedback to stakeholders regarding technical and product issues
- Conduct thorough fault-finding investigations on product issues raised, utilising our in house test lab to diagnose and identify root causes for resolution.

**ABOUT YOU**

To be successful in this role, you will have:

- An “A” grade electrical license
- Previous experience as a domestic electrician
- Background in lighting, fan and electrical product knowledge highly regarded
- Excellent customer service skills with a can-do attitude
- Strong organisational skills and confidence in working with a computer

**BENEFITS**

In return for your efforts, we offer an attractive salary package, generous product discounts, and a great supportive team culture. Based in Derrimut, this role also offers flexible working arrangements that may enable time working from home. This is a fantastic opportunity to work within an ASX listed company that has been constantly evolving and striving for success for over 50 years.

**HOW TO APPLY**

**Please Note**

LI-Hybrid