Customer Service Representative

Are you a resourceful, customer-centric problem-solver who thrives in dynamic environments? Join Contour MedPrep as a Customer Service Representative, supporting students and families in their educational journey.

**About the Role**:
In this role, you'll be the first point of contact for students and families, ensuring a seamless experience across all communication channels. You’ll need to be resilient to change, able to navigate ambiguity, and bring a structured and organised approach to your work. We value team players who are also individually resourceful.

**W**hat You’ll Bring**:

- ** Customer-centricity**: Unwavering focus on the customer and exceeding their expectations, ability to handle complaints and escalations to full resolution on first contact.
- ** Adaptability**: Ability to navigate changing priorities with resilience.
- ** Organisation**: A structured and organised work style to efficiently manage tasks.
- ** Team Player & Resourceful**: Collaborative mindset with the ability to work independently.
- ** Communication Skills**: Clear and professional communication, both written and verbal.

**Who Are We**:
Contour MedPrep is a leading medical preparation program that currently specialises in comprehensive UCAT and Interview preparation, aiming to empower and support the next generation of healthcare professionals in the highly competitive yet often daunting process of gaining entry into medical school.

Our UCAT course aligns itself with the objective of the UCAT, rigorously training students in the mental abilities and skills of a successful doctor or dentist, through engaging group lessons, comprehensive and abundant resources, live mock exams, 24/7 student support and so much more We are extremely committed to innovative and results-driven medical preparation, with industry-first initiatives such as our Live UCAT Testing Centre and student accountability system propelling our 2023 students to an industry-leading median UCAT score of 3040+, one student even setting the world record score of 3590

Over 3,000 students and 100 staff have joined our tutoring services since our founding in 2020. This year, we have successfully expanded our in-person Live Testing Centres to Brisbane and Sydney, with over 1000 bookings, and hundreds of new enrolments from all over Australia. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022, and we're continuing to multiply year over year It's our vision to reshape education, starting with tutoring.

**Requirements**:
***Skill Requirements**:
Honesty and Integrity

Excellent People Skills

High Level of Empathy

️ Exceptional Communication Skills

Detail-Oriented & Organised

Energy and Enthusiasm

Independence & Proactiveness

Ability to Build and Maintain Relationships

Willing to Listen, Learn & Lead

Professionalism when Required

**Experience Requirements**:

- Mandatory- Completed VCE (or Interstate Equivalent)
- Prior Sales or Customer Service Experience
- Ideal- Completed the UCAT
- Prior tutoring, mentoring or leadership experience

**Personal Requirements**:

- ️ Passionate, and Engaged (we want you to be energetic and relatable with our students)

Genuine Desire to Help Students & Parents (it's our goal to help students achieve their potential)
- Ability to Commit to Hours (e.g. can't constantly reschedule or miss work)

Travel to our Glen Waverley or Melbourne CBD Campus for onboarding, training and in-person work days.

Sign an NDA (e.g. can't distribute our resources/company info to others)

❌ Agree to a non-compete clause (i.e you can't work with similar organisations)

**Benefits**:

- Competitive benefits and pay, recognising the pivotal role of student support and a high quality enrolment experience.
- Satisfying and fulfilling work helping students succeed (it feels good when students achieve their dreams).
- Primary focus on providing an excellent student/parent experience.
- Significant improvement in public speaking, teamwork and leadership skills (and you get paid for it).
- Personalised training and feedback to improve your professionalism and communication skills.
- Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
- Opportunities to do more work, and performance-based pay rises.

**The pay range for this role is**:
55,000 - 65,000 AUD per year(Glen Waverley)