Quality Technician

Change people’s lives and we love what you do Cochlear develops world-leading medical devices that help people hear. As a top 50 medical device company and the market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

The Opportunity

We are seeking a passionate and experienced Quality Technician to join our quality team yet located in the Cochlear Brisbane Operations office (Newstead). This hands-on role offers exposure to product testing, manufacturing processes, and quality operation in a regulated environment.

You’ll support production and quality engineering teams, lead Manufacturing Quality testing activities, and contribute to continuous improvement initiatives that keep our GMP practices scalable and efficient. If you're detail-oriented, proactive, and passionate about quality, this is your chance to grow your career at the heart of Cochlear’s manufacturing operations.

Responsibilities include yet are not limited to:
- Execute and Facilitate MQP Testing Plan, perform, and document product testing in line with Manufacturing Quality Plans (MQP), ensuring timely sample collection, adherence to test protocols, and escalation of non-conformances.- Provide Ongoing Production Support -Support daily manufacturing and logistics operations by participating in quality meetings, reviewing relevant quality records, assisting with investigations, and performing line audits.- Generate Metrics and Reports -Produce and present key performance metrics and data analysis related to non-conformances, concessions, and MQP activities to support quality reviews and decision-making.- Drive QMS Compliance and Improvement -Participate in audits, ensure adherence to Good Documentation Practices (GDP), and contribute to continuous improvement of Quality Management System (QMS) processes and documentation.- Collaborate Across Teams to Resolve Quality Issues - Work closely with Production, Engineering, and external partners to investigate quality issues, implement corrective actions, and maintain scalable, compliant manufacturing practices.

About You. As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:
To be successful in this role you will be a confident and thoughtful advisor who thrives in complexity. You will make sound, timely decisions grounded in policy, legislation, and empathy—especially when navigating sensitive employee relations or injury management cases. You’re comfortable with ambiguity and adapt quickly, always maintaining composure and professionalism. You hold yourself and others accountable, ensuring outcomes are delivered with integrity and in line with organisational standards.

You will need to demonstrate experience in:
- Strong Technical Execution -Accurately perform product testing and documentation in line with MQP protocols. Identify and escalate quality issues promptly and support root cause investigations.-
- Collaboration & Communication -Work effectively with cross-functional teams including Production, Engineering, and external partners. Communicate clearly and confidently, both in writing and verbally, especially when addressing quality concerns.- Attention to Detail & Compliance - Maintain high standards in documentation, audit readiness, and adherence to GMP and QMS requirements. Ensure accuracy in batch record reviews, test results, and reporting.

Why this role is for you?

This role offers a unique opportunity to work at the core of Cochlear’s manufacturing operations, where your contributions directly impact the quality of life-changing hearing solutions. As a Quality Technician, you’ll gain hands-on experience in product testing, compliance, and continuous improvement within a regulated environment. You’ll collaborate with cross-functional teams, support investigations, and help drive enhancements to our Quality Management System. With exposure to GMP, QMS, and audit processes, this role is ideal for someone eager to grow their technical and analytical skills while making a meaningful difference in people’s lives
- Cochlear Summary
- At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.
- #CochlearCareers