Club Supervisor

Do you love to make someone’s day? Do you enjoy making connections with customers and developing meaningful relationships? Then this could be the opportunity for you

**The Role**

You’ll build relationships with 30+ team members and get to know our loyal members. A fast-paced, dynamic environment means no two days will be the same. Whether you’re up and coming or had years of experience, you’ll acquire new skills and solutions to problems that will come from thinking on your feet.

Join our team and you’ll have opportunities for professional development and a scholarship program will keep you learning; our training will provide you with a variety of new skills; a discount on food and coffee will keep you happy; a fitness incentive will help keep you well; and a great team culture will keep you motivated and inspired.

Reporting to the General Manager, an opportunity now exists for a new full time Club Supervisor to deliver operational leadership across all areas of our venue including Gaming, Cash management, Promotions, Concierge and Beverage.

We are looking for an experienced leader in the industry, ready to take the next step in their career. We're looking for a leader who can lead from the frontline and inspire their team; who enjoys motivating, coaching and developing their team; and loves working with the team in a “hands on” attitude to ensure the goals are met with a collective approach.

**Main duties of the role**
- Provide leadership, direction and support to the operational teams to ensure the highest levels of customer service are being delivered
- Day to day management of Club Operations including opening and closing, cash handling and legislative compliance (RSA/RCG/WHS etc.)
- Coordinate a shift through effective rostering, stock management, resourcing and task allocation to maximise service delivery
- Support training, onboarding and coaching of new starters
- Provide both positive and constructive feedback to team members on their performance and manage performance concerns where necessary
- Trouble shoot, problem solve and implement solutions to ensure a positive customer experience
- Conflict management and management of complex operational issues
- Enhancing workplace culture through interactions with team members, being an ambassador for the clubs vision and values

To be successful in this role you will need to have:

- At least 12 months experience leading a team of people with varying levels of experience within the hospitality industry
- Confidence to work independently and think on your feet to resolve issues and manage tricky situations
- Be willing and able to get involved in different projects and events
- Be willing to learn a variety of skills across multiple areas - skills that will benefit you throughout your leadership career
- Exceptional experience in communicating with both customers and team members
- A high degree of discretion, integrity and confidentiality
- RSA/RCG/First Aid
- High standard of presentation and exceptional communication skills, including report writing and other formal documentation
- Flexibility and availability across the operating hours of the Club
- Among a variety of great benefits we offer internal and external training opportunities to assist our teams in their career and leadership development.

If this sounds like the perfect opportunity to you, APPLY NOW

To be successful in this role you will need to have:

- At least 12 months experience leading a team of people with varying levels of experience within the hospitality industry
- Confidence to work independently and think on your feet to resolve issues and manage tricky situations
- Be willing and able to get involved in different projects and events
- Be willing to learn a variety of skills across multiple areas - skills that will benefit you throughout your leadership career
- Exceptional experience in communicating with both customers and team members
- A high degree of discretion, integrity and confidentiality
- RSA/RCG/First Aid
- High standard of presentation and exceptional communication skills, including report writing and other formal documentation
- Flexibility and availability across the operating hours of the Club
- Among a variety of great benefits we offer internal and external training opportunities to assist our teams in their career and leadership development.

We are looking for an experienced Supervisor or Manager to fulfil our **Shift Supervisor role**, overseeing operations across the entire club including Gaming, Cash Management, Beverage and Concierge. We are looking for someone who has worked in hospitality or an industry that values great leadership of multiple teams and understands operations of a multi-faceted business.