Remediation Consultant

6 days ago


Brisbane Central Business District, Australia HAYS Full time

Customer Service Role | Entry Level | Comprehensive Training | WFH Opportunities | Great Company Benefits
Your new company

Our client is a well-recognised and established insurance organisation, who are seeking for a multiple Customer Remediation Consultants to join their team. This position is a 6-month max term position with the opportunity for extension or permanency. It will be full time Monday to Friday with a total of 37.5 hrs offering working from home flexibility. Please note that you will be required to have full availability to work on a rotating roster 8.30am to 6.30pm.

Your new role

As a Customer Remediation Consultant, you will be responsible for delivering exceptional customer service to all customers through effective inbound and outbound telephone calls. You will be required to assess the caller’s needs and work quickly and efficiently to provide certainty to customers who have received communications from the remediation team regarding a refund owed to them. This is a great opportunity for anyone taking their first steps into the corporate world or your next role into customer service. The role will involve processing customer refunds by updating account details using their secure processes, logging, and following the dispute resolution processes and updating customer contact details within their data integrity guidelines.

What you’ll need to succeed
- You will have strong communication skills and can escalate complex customer issues where necessary.
- You will demonstrate professional phone manner to support existing and new customers with their needs.
- You will have strong attention to detail, possess excellent customer service skills, and have a passion for helping people
- Previous customer service experience from contact centres, sales, hospitality, or retail is desirable
- Demonstrated ability to work well with others in a cooperative, team environment

What you’ll get in return
- Comprehensive training provided around product and processes
- Mentoring and development
- Great office location based close to shops, restaurants, and public transport.
- Fun, vibrant, team oriented work environment

What you need to do now

**LHS 297508** #2686447


  • Principal Consultant

    2 weeks ago


    Brisbane, Australia SLR Consulting Full time

    **Principal Consultant, Contaminated Land & Remediation - Queensland** **About the business and the role** At SLR we Make Sustainability Happen. SLR is an international environmental consultancy with a globally recognised reputation for providing high quality tailored services. With close to 850+ staff in APAC alone, we provide consultancy advice and...


  • Brisbane, Australia Sedgwick Full time

    By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as...

  • File Builder

    4 days ago


    Sydney Central Business District, Australia HAYS Full time

    Fantastic Entry Level Financial Services Remediation Role, Big 4 Consultancy&Accounting Firm, $30.59 P/H+Super **Your new company** Join a Big 4 Consultancy Firm who are renowned for their strong market presence and for providing the highest level of service to their clients. This Remediation Engagement team based at one of their financial services clients...


  • Brisbane, Queensland, Australia ACOR Consultants Full time $120,000 - $180,000 per year

    ACOR Consultants was founded in 1997, as a group of engineering professionals working together with a truly unique set of personal and professional values. From these humble beginnings, we are proud to have grown to become one Australia's largest employee-owned engineering consultancies. With a skilled workforce of over 500 people nation-wide we strive to...


  • City of Brisbane, Australia Physionoosa Full time

    Overview Join a leading allied health clinic as a Remedial Massage Therapist in Brisbane. Supportive team, great culture, real impact. Role and hours We’re expanding and looking for an experienced RMT to join our Wynnum clinic. Current hours on offer are: - Saturdays: 5 hours - Wednesdays: 6-8 hours With the potential to grow up to 20 hours a week...


  • Central Coast, Australia mynewjob Ltd Full time

    Our client offers a unique design assessment and advisory service for both buildings and infrastructure. They work with a large number of body corporates and strata managers providing professional services and consultancy. **The Opportunity** The building consultants provide remedial advice and project management to clients structural assets. **What you'll...

  • Project Consultant

    2 weeks ago


    Brisbane, Queensland, Australia SLR Consulting Full time $80,000 - $120,000 per year

    About The Business And RoleSLR Consulting is an employee-controlled international environmental consultancy with a globally recognised reputation for providing high quality tailored services. With offices throughout the Asia Pacific, Europe, North America and Africa regions, SLR Consulting is one of a very small number of leading international specialist...


  • Perth Central Business District, Australia Australian Government Department of Defence Full time

    $83,928 - $95,873 (plus Super) - Perth CBD - WA **The Role** The APS 6 Regional General Asset Stocktake Manager will undertake essential functions to ensure the efficient execution and management of the Defence agreed General Asset stocktake program within the Western Australia region. The APS 6 will manage a small team; provide support to colleagues in...

  • Transition Manager

    1 week ago


    Sydney Central Business District, Australia HAYS Full time

    1 year initial contract for a Transition Manager/ Junior PM to work with a global brand offering career growth **Your new company** Join a multi-national tech giant known for their established brand and excellent work culture. Offering next to none benefits, this is a role not to be missed! **Your new role** This role will be good for someone who has a...


  • Brisbane, Australia Senversa Full time

    **Environmental Consultant** Senversa is an Australian, employee-owned professional services firm specialising in the provision of contaminated land, sustainability and waste / landfill engineering services. Our national contaminated land services include site investigation, risk assessment, remediation, and contaminated land auditing. We have an exciting...