Risk & Reporting Analyst

**Risk & Reporting Analyst**
- SNSW Grade 7/8- $95,136 - $112,164 plus superannuation- Ongoing (Permanent) hybrid opportunity

**Do you want to**
- Create change for good and make a difference to the lives of 8 million people in NSW?
- Have true work-life harmony: 35-hour base, a flexible hybrid-environment with base offices across the state, generous leave, plus opportunities to grow your career.

**Yes? Then this role is for you**
- Our hard working, driven and focused Cyber Security team within Service NSW is constantly evolving, consistently achieving and thriving to deliver great results by listening to the business and customer needs by interactively and continuously delivering optimum Cyber Security solutions across digital services.

**Your day-to-day**
- Identify, analyse and translate business processes, technical functions and a broad range of data from disparate datasets into meaningful insights to identify valuable opportunities to enhance business performance- Investigate problems, analyse options and provide recommendations for new and existing services, new initiatives, strategies and products to improve compliance, effectiveness and to address risks-
- Deliver targeted data driven insights into the underlying drivers of commercial outcomes to translate complex analysis into meaningful insights and develop appropriate recommendations to support decision making-
- Manage and monitor relationships with, and between, stakeholders to engage with users to understand and analyse solutions to business problems, collate needs and research fit for purpose solutions-
- Review and propose business improvements and contribute to the development, facilitation, coordination and communication of initiatives and strategies to ensure organisational consistency and adoption of best practice- Build and maintain effective relationships with key internal and external stakeholders to gain/maintain specialist and business knowledge and to facilitate scoping and setting of business priorities.

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**On your first day you’ll have**
- Understand and use a range of technologies including data and reporting platforms, including SharePoint/Power BI- Balance competing demands to objectives to the required standards-
- Responding to requests for business information and advice while balancing competing demands to ensure objectives are achieved.-
- Translating complex analysis into meaningful insights and recommendations to effectively influence a diverse range of key stakeholders with varying expectations- Supporting the delivery of a complex programs and initiatives to realise a range of efficiencies and benefits within a fast paced, agile and high-volume environment.

**We can’t wait to meet you**

**About us**
- Service NSW Digital is like nothing else in government. We are a diverse and vibrant team of talented Engineers, Designers and Product Managers, working together to develop impactful digital experiences that improve the lives of our 8+ million customers. We believe that working for Digital Services is not just a job, but a purpose. Joining Service NSW will provide a way for you to serve all the people and businesses in NSW and no one is left behind.
- We improve the lives of our customers by providing easy, trusted, inclusive and world-leading digital government services. Some of the products and services we’ve worked on in the last 12 months include:

- Dine and Discover- Service NSW Mobile App-
- Digital Identity- Grants for flood-impacted communities

Salary Grade 7/8, with the base salary for this role starting at $95136 base plus superannuation

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**
We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement here.