Customer Activation Consultant

**About the Role**

The Customer Activation Consultant will be responsible for generating and managing innovative, safe and diverse work type activities for Workskil Australia customers to enhance their chances of securing sustainable employment and will partner with various stakeholders in order to establish a range of activities to enable our customers to meet their Activation Requirements.

The role will be supporting the Customer Activation Manager in identifying activities, creation of activities to support Sites, referral processes, schedules, and activity management.

The Customer Activation Consultant will review report data to aid the Sites with their daily activation management of customers.This role will work across the specialist program which will support customers with a prior offending history.

**This role is being offered on a full time, ongoing basis and will work across the Perth North and South regions within the Specialist Program.**

**About You**

To be successful in these roles you will be able to:

- Demonstrate high level of interpersonal skills;
- Work effectively with a culturally diverse range of clients, employers and staff;
- Demonstrate strong skills in data entry, ability to use the Microsoft Office suite and ability to type (minimum 30 words per minute);
- Demonstrate ability to create employment pathway opportunities;
- Demonstrate ability to read reports and use that data to identify performance and compliance issues; and

You will also be required to:

- Hold a current driver’s licence.
- Have a minimum Certificate IV in Employment Services or Career Development and completed three selected WHS module from the Certificate IV in WHS; and
- Have minimum of 12 months experience in Employment Services.

**About Us**

Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

We work hard every day to:

- Work with our Customers to secure great long-term job opportunities.
- Meet the labour needs of business and industry through quality recruitment services at no cost.
- Assist businesses with diversifying their workforce.
- Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
- Deliver work experience projects to the community.

Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

**Remuneration**

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

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