Customer Support Team Member

**Join us and experience Bunnings from the other side of the counter**

**What’s in it for you**when you’re part of our**team**:

- Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
- Free standard OnePass membership
- Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
- 12 weeks paid parental leave, regardless of gender
- Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
- We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

**About the role**:
Are you passionate about delivering exceptional customer service in a fast-paced contact centre environment? We’re looking for casual Customer Support Team Members to join our inbound contact centre, supporting customers through their online journey with Bunnings.

This role will liaise with a range of stakeholders to ensure a smooth service experience for all customer groups using the Bunnings digital platform.

T his is a **Contact Centre**role, not a retail sales position. If you enjoy helping customers over the phone and online, and thrive in a fast-paced support environment, we’d love to hear from you

**What's involved**:

- Manage Online Special Orders referred directly from customers via the Bunnings website, in-store and over the phone.
- Manage orders post-sale including supplier follow up, customer service, order fulfillment and delivery
- Build strong supplier, customer, and stakeholder relationships
- Develop an extensive understanding of product sourcing and pricing.
- Well-rounded understanding of all digital offers to support a positive Customer Experience
- Focus on first-point resolution of customer enquiries
- Focus on risk mitigation and expedited escalation of issues to relevant stakeholders
- Answering inbound calls from a range of stakeholders with a genuine interest to assist
- Making outbound calls to suppliers and customers related to online orders
- Reviewing reporting for process improvement
- Implement and support the effective use of internal processes and systems

Cross functionality of tasks across the wider Team Info and Help Contact Centre

**To be successful in this role**you will need**:

- Exposure to Call Logging Software ( advantageous )
- Product knowledge specific to special orders range ( advantageous )
- Sound interpersonal skills along with the ability to communicate with various internal and external stakeholders.
- Time and priority management skills, ability to work to deadlines
- A passion for customer service and a friendly and helpful manner
- Confident in the use of PCs and basic knowledge of Microsoft Office
- The ability to work a rotation roster including weekends.
- The ability to work within the hours of 7am to 7pm

**When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is**:

- If successful, next step includes an online video interview _(15 minutes) _
- If you’re a match, we’ll invite you to an onsite meet and greet with our leaders _(20 minutes) _

**You’ll be part of a workplace where you’ll feel like you belong.**

**About Us**

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.
- Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role. _

LI-DNI