Member Service Consultant

Member Service Consultant - Caroline Springs

**Are you a customer service professional looking to start your career in banking?**

Working with us at People First Bank as a Member Service Consultant, you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service.

About the role

As a Member Service Consultant, you will build rapport and trust with members by listening to their needs, finding solutions to their problems, and aligning them to the right products. This position will be based our recently renovated Caroline Springs Lending and Advice Centre (formerly, People's Choice Credit Union), and offered on a **permanent part-time** basis, with set hours, 09:15am
- 4:15pm, Monday to Friday.

In this role, your passion for customer service will be crucial, as we are a member-owned organisation dedicated to meeting our members' needs. You will be empowered to have meaningful conversations with our members. You will understand their financial position, goals and aspirations and help align our products to their needs, specialising in personal loans, credit cards, insurance, and financial planning services.

Here's what you can do for us
- make it easy for our members to bank with us
- support our members to use our digital services
- identify opportunities to promote our products and services
- refer members onto our loan specialists
- navigate multiple contemporary systems and software programs
- be part of a team and contribute to a successful branch environment

**About you**

You are a people person who knows what it means to deliver great customer service. As a go-getter, you'll be comfortable striving towards targets and will enjoy helping our members. Don't worry if you haven't worked in a bank before, we will provide comprehensive, ongoing training to ensure you thrive.

**Why you'll love working with us**

People First Bank
- our new brand
- says exactly what we're all about: people.
This starts with our team members, and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.

You'll have access to a range of financial and lifestyle benefits to support your success and allow you to be, you.
- Extend your pay with exclusive discounts on banking products and services, and discounts on shopping at hundreds of Australian retailers and services.
- Advance your career with ongoing training, coaching, support and opportunities for secondments and projects.
- Access comprehensive wellbeing support, including our Employee Assistance Program, a mental health wellbeing app, and dedicated wellbeing leave.
- Make a difference with paid volunteering days, Workplace Giving, and participation in a diverse range of community and charitable initiatives
- Be recognised for your contributions through our peer driven recognition program.

**About Us**

In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual banking organisation and a genuine, member-owned alternative to the major banks. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We are 100% member owned, with 700,000+ members and 1,900+ employees. We have dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and 90 branches across NSW, NT, QLD, SA and VIC, trading under three brands, Heritage Bank, People's Choice and People First Bank.

We exist to create a better future for our members and the communities in which they live. Supporting our communities is at the heart of everything we do and when you come to work with us, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet.

**Next Steps?**

Please note that shortlisted applicants may be contacted before the advert end date.

Job ID 300000070303290