Reservations Supervisor Full Time or Part Time

1 week ago

Sydney, Australia Crowne Plaza Hotels & Resorts Full time

Step into your next opportunity with **Crowne Plaza Sydney Darling Harbour**, a beautifully modern hotel located in the heart of Sydney. We’re seeking a **Reservations Supervisor** to oversee the reservations process, ensuring every guest has a seamless booking experience from start to finish.

This role is ideal for someone with a strong understanding of hotel reservations who is ready to take the lead in managing systems, rates, and booking processes across the hotel. You’ll be the key link between our Front Office, Sales, and Revenue teams. If you're detail-oriented, tech-savvy, and passionate about hospitality, this is your chance to step into a dynamic leadership role with a global brand.

**What You’ll Do**:

- Supervise and lead all aspects of the hotel’s reservations function
- Manage individual and group reservations across all distribution channels
- Ensure accuracy in rates, availability, and booking details across all platforms
- Liaise with internal departments (Revenue, Sales, Front Office) to maximise occupancy and yield
- Monitor daily arrivals and reservation trends, reporting to leadership on forecast and pick-up
- Respond promptly and professionally to guest and corporate booking enquiries
- Maintain reservation procedures in line with brand standards and compliance
- Assist in rate loading, inventory management, and channel connectivity

**What We’re Looking For**:

- Previous experience in hotel reservations or front office
- Strong attention to detail, organisation, and time management
- Excellent written and verbal communication skills
- Knowledge of Opera PMS
- Ability to work independently and collaborate with multiple teams
- A service-first attitude and commitment to guest satisfaction
- Knowledge of hotel revenue and yield concepts is a plus

**What You’ll Get**:

- Competitive salary and global hotel discounts
- Career growth within IHG Hotels & Resorts
- Supportive team culture and an inclusive workplace
- Access to ongoing training and development
- Convenient CBD location near transport, shops, and dining

At **Crowne Plaza**, we believe in creating a workplace that’s inclusive, welcoming, and full of opportunity. We’re proud to be part of IHG Hotels & Resorts, one of the world’s leading hotel groups. At **Crowne Plaza**, we celebrate diversity and are committed to creating a workplace where everyone can thrive.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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