Customer Service/ Retail Assistant

13 hours ago

Canning Vale, Australia New Start Full time

We are currently hiring an experienced **customer service** **/* **Retail assistant* to work in our Trade store located at our site in **Canning Vale WA.**

**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**

**Your key responsibilities include, but not limited to**:

- First point of call for all telephone and front counter-based sales enquiries
- Build and cultivate relationships with our customers face to face and over the phone
- Process customer orders as well as credits
- Problem solving and complaint resolution
- Reconciliation of daily cash and EFTPOS transactions for banking
- Participate in store replenishment exercises
- Undertake warehouse duties as required (includes some picking and packing)

**To be successful, you will have**:

- Previous Trade Counter and/or Customer service experience within a hardware store preferred
- Exceptional written and verbal communication skills
- Ability to operate with a ‘customer first’ mentality
- A proactive and positive attitude with a highly motivated work ethic
- Ability to multi-task in a fast-paced environment
- Experience in providing bold ideas to improve the customer experience
- Experience with or an understanding of the industrial product market would be highly valued

**Salary**: $50,000.00 - $55,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Canning Vale WA: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- do you identify of Aboriginal or Torres Strait Islander descent
- are you COVID Vaccinated

**Experience**:

- Customer service: 1 year (preferred)
- retail: 1 year (preferred)

Licence/Certification:

- drivers licence (preferred)
- Forklift Licence (preferred)

Work Authorisation:

- Australia (preferred)

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