Member Growth and Retention Consultants

2 days ago

Sydney Central Business District, Australia HAYS Full time

Customer Service role for leading Insurance company. CBD location, with WFH Flexibility. Paying $69k + Super

**Your new company**

***
Founded in 1932, this is one of the largest nonprofit health insurance companies, they believe in their members and give more benefits back for every dollar paid into premiums. Busy and growing company that has a fantastic brand recognition within the market.

**Your new role**

***
The Member Growth and Retention Consultant works within the Membership Growth and

Retention team, reporting to the Team Leader. The position is responsible for assisting converting membership leads into sales through outbound call work. The position also acts as the first point of contact for membership queries through the contact centre.

**Responsibilities**:

- Dealing with enquiries and correspondence in a timely manner
- Provide a high level of customer service, using all different service channels.
- Achieving membership growth targets as per KPIS
- Undertaking training, development, and multi-skilling as requested
- Liaise with other teams to ensure all member enquires are resolved

**What you'll need to succeed***
- Experience within a customer facing role - contact centre, financial services or insurance
- The ability to work in a fast-paced environment, managing multiple tasks and systems in a digital focused environment
- Strong communication and interpersonal skills with the ability to listen and offer alternative solutions

**What you'll get in return**
- $63,350 + Super and 9.5% loading.
- Monday to Friday with standard business hours of 9am to 5pm
- Ability to move around and progress after 12 months in the role
- Fantastic employee benefits such as: 50% health cover, discount on insurance products for family and friends.
- Flexibility to work from home
- Office located 5 minutes from station

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2682575

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