Service Coordinator

**Responsibilities**:

- Manage rosters and staff allocation, ensuring participants are matched with preferred staff members.
- Replace absent staff members and consult with participants to collaborate on required staff members.
- Review the environment and staff in collaboration with participants, ensuring their requirements and strategies are met.
- Train staff on participant requirements, monitor and review staff work practices, and adjust practices using positive coaching.
- Maintain timekeeping to ensure staff attendance and reliability.
- Prepare and submit performance reports, receive complaints, and resolve problems efficiently.
- Build capacity in staff and participants by supporting them to direct their lives and services, including crisis and resilience development.
- Assist participants in understanding their NDIS plan funding and its purpose.
- Identify participant confidence and skills, assisting in decision-making regarding services.
- Create support and action plans for participant plan implementation where practical.
- Manage rosters, administration, and the intake process while incorporating Child Safe Standards in practice.

**Model and Reinforce Organisational Values**:

- Reflect and uphold NDIS principles and values in behaviour and practice.
- Ensure workers understand and demonstrate good practice based on NDIS principles.
- Support and reinforce a work culture promoting mutual respect and zero tolerance of behaviour that doesn't uphold participant rights.
- Engage with and learn from people with lived experience as colleagues and advisers.
- Promote diversity and inclusion within the work culture.

**Promote Quality and Consistency**:

- Use the NDIS Workforce Capability Framework to communicate role expectations and good practice.
- Encourage collaborative work among the participant's support team, other services, and the participant's informal support network.
- Provide opportunities for workers to receive and provide feedback, refine skills, and reflect on their values and biases.
- Encourage workers to monitor and report meaningful participant outcomes.

**Support Health and Manage Risk**:

- Identify and manage risks associated with participants and support workers in doing the same.
- Ensure workers understand their roles in supporting participants' safety and health.
- Report unauthorised use of restrictive practices and ensure workers are prepared for incidents, crises, or emergencies.
- Support workers in managing workplace safety risks in line with organisational policy.

**Foster and Develop a Capable Workforce**:

- Ensure workers are well-matched to meet participant needs and preferences.
- Provide regular, timely feedback on work performance and arrange training and development opportunities.
- Support workers in managing their well-being and self-care, recognising signs of burnout.

**Qualifications/Requirements**:

- Relevant tertiary qualifications or extensive experience in the NDIS or disability area.
- Current Worker Screening approval.
- Completion of NDIS Induction Module (for new workers).
- Valid Driver's License.

**Experience**:

- Experience working within NDIS principles and related legislative mechanisms.
- Familiarity with NDIS Practice Standards, including the Positive Behaviour Support Capability Framework.
- Experience with governance frameworks addressing clinical and practice governance.
- Knowledge of management principles, including motivation, coaching, and change management.

**Skills**:

- Ability to provide advice and consult with staff.
- Strong report preparation skills and effective communication with all stakeholders.
- Excellent interpersonal, critical thinking, and organisational skills.
- Ability to build rapport and trust with stakeholders.
- Proficiency in MS Office and other basic computer programs.
- Strong time management, prioritisation, and problem-solving abilities.
- Experience in coaching and mentoring staff to build capacity.

**Job Types**: Full-time, Part-time, Permanent, Casual, Temp to perm

Pay: $38.00 - $42.00 per hour

Expected hours: 38 - 76 per week

**Benefits**:

- Employee discount
- Work from home

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Fixed shift
- Monday to Friday
- Morning shift
- On call
- Public holidays
- Rotating roster
- Shift work
- Weekend availability

Supplementary Pay:

- Commission
- Penalty rates
- Performance bonus

**Education**:

- Certificate I - IV (required)

**Experience**:

- Working with people with developmental disabilities: 1 year (required)

Licence/Certification:

- Driving License (required)
- First Aid Certification (preferred)
- NDIS Worker Orientation Module (preferred)
- NDIS Worker Screening Check (preferred)
- Working with Children Check (preferred)
- Covid-19 Vaccination Certificate (required)

Work Authorisation:

- Australia (required)

**Location**:

- Wollongong, NSW (required)

Willingness to travel:

- 25% (required)

Work Location: In person

Applic