Clinical Receptionist/administration

**Clinical Receptionist/Client Relationship Officer**

**Dedicated and Enthusiastic Administrative Genius Required**

A rare and amazing opportunity currently exists to join our professional and supportive team as an administrative warrior, where we prioritise client confidentiality and exceptional service delivery. We are seeking a dedicated and committed individual to enhance our client experience as we rapidly enter a new stage of expansion.

You will be at the forefront of a cohesive team of like-minded individuals, united in making a meaningful impact in this full time position, where your ability and attention to detail will be highly valued whilst your warm and friendly nature will be welcomed by our clientele.

Your key duties will include:

- Welcoming clients with a friendly demeanor
- Answering phone calls and managing inquiries
- Diary management and scheduling
- Providing administrative support
- Managing accounts receivable
- Filing and archiving documents
- Database management

Equanimity are passionate about hiring based on culture fit, because our team embodies our essence. We look forward to you becoming an integral part of our team and looking forward to coming to work each day as much as we do.

We continue our ongoing mission to cultivate a happiness-infused workplace, and we look forward to you being a part of it.

At Equanimity, it is our vision to not only remove the stigma around mental health, but to go further and make help-seeking and psychological support a natural and comfortable part of life and as the first face that our clients see on entry, you play a huge role in this vision.

An _**Equanimity Client Relationship Officer/Receptionist**_ demonstrates unwavering integrity in every interaction and conduct and finds a way to deliver this with ease and safety.

Equanimity, offers a structured Career Progression Pathway for our customer relationship team as much as we do our clinical team, to ensure you can continue to grow as a professional and continue to have passion for your role, including a leadership and management focus should you desire down the track and as such you can actively progress your career within the industry and field.

In addition to the above, we also offer:

- EAP program for your mental health and support
- A high level of autonomy in your role following probation
- genuine and authentic team culture and support
- and much, much more.

What we need from you:

- 1 year of experience in a similar role (desired)
- Ability to multi-task and manage competing demands in a VERY busy environment
- Articulate and friendly customer service with a sound understanding of client confidentiality
- Professional and friendly communication skills
- Ability to work independently and as an excellent team player
- High level of organisational and administrative skills with attention to detail
- Keen interest in improving service delivery performance
- Excellent IT skills, including proficiency in Microsoft Office (Word, Excel)
- Ability to work quickly and cope well under pressure
- Dedicated and committed work attitude
- Passion for administrative quality and customer care, with a desire to find a long-term home for your amazing skills and grow with our company

Equanimity has been serving the Australian and International communities for well over 25 years now and is in it’s 14th year on the beautiful Central Coast of NSW. Our vision was always to ‘_do psychology differently’ _ and we are passionate about continuing that legacy with ever evolving creativity, not just for the benefit of our community in offering gold standard evidence based practice, but in creating a work environment that doesn’t just talk about having fun and being supportive and encouraging of both individual and team well-being, but _actually following through on delivering_.

In line with our vision, we try to have regular discussion with our team around why they love working with us and how we can work on consistently improving as a practice and team.

Below is some feedback from our team:
“Working at Equanimity is a supportive environment where I feel valued and listened to. Working at Equanimity promotes high quality, evidenced based practice allowing us to thrive as very skilled clinicians.

“Equanimity is a relaxed and comfortable atmosphere lending itself to a great learning environment that sets you up for success and thriving. Equanimity sets a high standard for quality, ethical practice to ensure our clients' experience is one of safety, growth, and value.”

“Ethics, safety, and evidenced-based practice is paramount - At Equanimity you are not limited to a certain presentation which has offered me exposure to different client populations to both hit my competencies and to explore interest areas as a psychologist.”

Equanimity’s amazing space never feels like a ‘clinic’, nor do our rooms feel like ‘treatment rooms’, this is a place of comfort, safety and relaxation.and as a result healing and