Specimen Reception

**Role Type**: Part time (4 days a week), 12-month contract
**Salary**: $67,252 - $74,251 p.a plus super (pro rata)
Specimen Processing - Receive, triage, and register medical specimens in LIMS, ensuring compliance with VCGS & NATA standards.
Admin & Workflow - Assist with add-on tests, admin tasks, and maintain high service standards.
**The opportunity**:
The Customer Care Operator will sit within the Specimen Reception area of the Customer Care Group. They will be required to take on ownership of all specimens received at VCGS, ensuring that they meet VCGS & NATA requirements as detailed in the Specimen Reception Policy & Procedure Manuals. The core duties of this role will include but not be limited to: Triaging of specimens by sample and test type, accurately rapid registering samples in our LIMS system, labelling and delivery of samples to VCGS laboratories, as well as a variety of internal tasks to help the laboratory run smoothly.
**Your responsibilities include**:
Ability to work between the hours of 0930 to 1830
Responding to telephone enquiries and/or directing calls as required
Accepting, processing, sorting and distributing medical samples as they arrive at the laboratory
Assisting in training other staff members in your designated responsibilities as required to ensure appropriate back up
Operating and maintaining basic laboratory equipment as required
Adhering to the pathology quality system requirements
**What we need from you**:
Certificate or Diploma in Medical Laboratory Technology or equivalent desirable
A minimum of 2 years’ experience in a NATA accredited high through-put pathology specimen reception
Ability to work independently or within a team as required
Ability to work to a high standard of accuracy as is required in a diagnostic laboratory
Ability to manage time effectively, problem identify and solve, prioritise tasks/workload
What’s in it for you?
**Maximise Your Pay**: Benefit from salary packaging, including entertainment and novated leases
**Flexible Working Options**: Enjoy a variety of flexible work arrangements.
**Supportive Environment**: Work in a dynamic and energetic setting with our expanding team.
**Convenient Location**: Discounted parking rates for staff and easily accessible by public transport, including Trams 59, 58, and 57
**Employee Wellbeing**: Benefit from our health and wellbeing program, including free access to the Employee Assistance Program
Who we are
The Victorian Clinical Genetics Service (VCGS), a not-for-profit subsidiary of the Murdoch Children's Research Institute (MCRI), offers integrated genetic testing, diagnostics, and counselling globally. Our experts collaborate closely to ensure accurate interpretation of complex genetic tests. VCGS is actively involved in driving translational research, policy development, and fostering an inclusive and positive working environment that values diversity and prioritises equal opportunities for all. We are dedicated to developing our staff and creating a culture centred on respect and continuous learning.
Join Us
Your resume
A cover letter addressing the selection criteria
Ensure these documents are combined into a single PDF file.
No recruitment agencies please.
Position Description
**Applications close**: Thursday 13 March 2025 - Midnight AEDT