Warehouse Team Leader

**Job ID**: 287040
- **Date posted**: 11/04/2025

**Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know** Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
- Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)

Additional information:

- This role is Permanent, Full-time 76hrs/fortnight, based on-site at IKEA Marsden Park (retail store).
- The internal job title for this role is Fulfilment Operations Team Leader.
- This role requires availability to work 8:00am
- 9:30pm weekdays and alternating weekends per fortnight.

**About this work area** In this role you will be the Team Leader responsible for the Self Serve customer warehouse, your responsibilities will include, but are not limited to:

- Managing and supporting the day-to-day operations, activities and co-workers of the Self Serve team including rostering, breaks, and ensuring KPIs are communicated and achieved.
- Lead the Self Serve Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost.
- Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Self Serve team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure future people succession readiness.
- Maintain a clean, organised, and safe working environment throughout the store and secure that the Self Serve Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment.
- Continuous improvement and securing effective, qualitative, and efficient daily Fulfilment Operations to guarantee a positive customer shopping experience through quality of products, merchandising and stock accuracy.
- Create co-worker’s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects, and analyse existing workload to secure daily volume handling and meet operational excellence.

As Warehouse Team Leader you are or have:

- Passionate about ensuring we meet our customers in the best way and securing excellence in Fulfilment Operations, leading your team with a customer centric mindset.
- Experience in leading teams in an operational function with proven record of successful leadership delivering both business results and people development.
- Sound computer literacy and understanding of Microsoft Office suite/apps.
- Exceptional communication skills, you can build relationships, collaborate and effectively influence and manage key stakeholders.
- A forward thinker who works calmly under pressure, capable of making agile decisions and problem solving.
- Comfortable working a mix of strategic, tactical, and operational tasks. You can manage high-volumes and enjoy working in a fast paced, vibrant, and changing omnichannel environment.
- Good self-awareness and have a safety mindset, leading yourself and others, to provide a safe working environment, whilst delivering results.

**We need people like you** At IKEA, work is so much more than a job. Come join us