Research Operations Manager

Paper Giant is a strategic design consultancy made up of creative and welcoming designers, researchers and strategists who seek to help organisations deliver better products, services and policy. We believe that better products, services and policy are ones that create a more just, equal and sustainable society.

We’re most known for our experience in design research, visual design, co-design and product strategy. We strive to create positive impact through work that considers the perspectives and lived experience of the people our projects affect.

We have offices in Naarm / Melbourne and on Ngunnawal country / Canberra and we strive to create flexibility to support you to do your best work wherever you are. We welcome people from diverse backgrounds and life experiences, and are an equal opportunity employer.

**Who we're looking for...**

We’re looking for a Research Operations Manager to join our team. You will be responsible for creating a first-class experience for our research project teams, participants and clients through well-structured and carefully executed research planning.

You will contribute to successful and profitable project outcomes, whilst ensuring client satisfaction and a supportive environment for our project teams.

**What you will do**:
**Support effective and safe research recruitment**
- Assist with development of research recruitment specifications, screeners, surveys, discussion guides, consent forms and data management processes bespoke to project needs;
- Manage all aspects of qualitative and quantitative recruitment with our recruitment partners, including budget management;
- Effectively prioritise tasks, identify and address blockers, and push recruitment forward from beginning to end with mínimal oversight; and
- Form good working relationships with recruitment partners.

**Ensure good governance of research operations**
- Manage participant data, while following our policies around data privacy and security;
- Develop meaningful relationships with Paper Giant’s research practice and project team members to ensure high quality research outcomes across the business; and
- Implement research operations process improvements in response to compliance issues or technology changes.

**Maintain a focus on ethics, purpose and care**
- Help us to design and build a positive, collaborative, inclusive culture; and
- Give thoughtful, constructive and actionable critical feedback.

**Requirements**:
**Essential skills and experience**
- 2 years of working in an administrative or coordination role, ideally working within a Research or Design Operations team in an agency or at a technology company or collaborating with research teams;
- Can manage multiple research recruitment requests with competing timelines and priorities simultaneously;
- Can communicate timelines, priorities, and requirements clearly and concisely;
- Can anticipate changes and quickly adapt your focus to align with team needs;
- Highly organised with excellent time management skills;
- Excitement to learn more about operations in an agency context;
- Willingness to help us to design and build a positive, collaborative, inclusive studio culture;
- Fluent in written and spoken English; and
- Full and current working rights for Australia.

**Favourable skills and experience**
- Experience working in an agency or consulting environment;
- Understanding of various qualitative and quantitative research methodologies and techniques;
- Experience working with recruitment partners;
- Experience with research tools (e.g. Qualtrics, Dovetail, dscout, etc.);
- Skilled in Google Suite, Excel and Slack; and
- Familiar with human-centred design methodologies and mindsets.

Please supply a resume and answer the following questions:

- Why do you want to work at Paper Giant?
- What’s the most challenging recruitment process you’ve managed in the past two years?
- What’s your ideal project, and what would your role be on it?

Flexible, part-time and remote working arrangements will be considered.

**Benefits**

**Remuneration**:
The salary range for this role is between $80,000 - $120,000, depending on your experience.

**What’s it like to work at Paper Giant?**:
Working at Paper Giant means working as part of a small, passionate, and supportive team of design and research practitioners.

We work together on projects and the company, and our culture is one of generosity, sharing, inventiveness and openness.

We offer flexible work hours, a generous professional development allowance, and support volunteering and learning opportunities for all our staff.

We work on diverse, complex, interesting and challenging projects, and are passionate about using design to solve complex problems at all scales.

We welcome people from diverse backgrounds and life experiences, and are an equal opportunity employer.

All qualified applicants will receive consideration without regard to race, religion, gender, gender identity or expr