Ar & Customer Service Manager (6-month Contract)

About Us
Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions.
About the role
We have an exciting fixed term opportunity for an Accounts Receivable & Customer Service Manager to join our Finance Team Reporting to the Group Financial Controller, this role is responsible for providing leadership and direction to the Credit and Client Services Teams to ensure the delivery of high performance, acting as an enthusiastic, positive and motivated role model and coach. This role is 6-month, fixed term contract.

**Requirements**:

- Manage all escalations received from teams, carrying out analysis for reasons for the queries raised and work towards a concrete resolution of the customer concern
- Develop sound, acceptable credit policies and procedures for the establishment of new accounts, credit extension, payment terms and default penalties for various customers
- Proactively manage risk in the customer portfolio by identifying high risk accounts and actively manage such accounts, including negotiation of and ensuring adherence to payment programs
- Develop and implement customer focused procedures for responding to internal and external customer queries and complaints; measure and monitor results to ensure customer satisfaction
- Coach, mentor and guide the team with their daily tasks while also ensuring their personal development and growth
- Manage the engagement and retention of employees within own team
- Set performance standards and implement measurement against standards at individual team member level

Who are we looking for?
- Previous experience in a similar role with direct reporting staff
- Relevant tertiary qualification (preferred, but not essential)
- Demonstrated people management experience, leading and driving a diverse team of professionals
- A good understanding of financial concepts and reconciliations
- Industry experience preferable, especially with Production Print customers
- Understanding of relevant legislation (PPS Act, Privacy Act, etc), legal documentation and terms and conditions of sales and service contracts
- High level of computer literacy
- using financial systems, Microsoft Office suite and previous use of SAP desirable
- Excellent negotiation and problem-solving skills
- Excellent written, verbal and interpersonal communication skills
- Excellent stakeholder management skills
- Excellent time management skills and proven ability to meet deadlines

**Benefits**:
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.
Equal Opportunities

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.