Customer Care Coordinator

5 days ago

Mulgrave, Australia Chandler Macleod Full time

**Customer Care Coordinator**

Our client is seeking an experienced Customer Care Coordinator for a full-time role based in the South Eastern suburbs.

**Duties**:

- Collaborate closely with more than 25 retail stores to address repair needs and ensure timely order delivery
- Handling and responding to all inquiries regarding the claims process, including claim updates and claim outcomes
- Processing customer orders and repair accurately and efficiently, ensuring that all necessary information is collected and recorded
- Resolving customer complaints and issues in a timely and professional manner, finding solutions that meet their needs and exceed their expectations
- Maintaining accurate records of customer interactions and transactions, including order details, complaints, and solutions
- Coordinating with other departments, such as sales, marketing, and shipping, to ensure that customer needs are met and issues are resolved quickly

**About you**
- 3-5 years experience in Customer Service
- Knowledge of logistics/warehousing industry and understanding of retail
- Computer skills include handling online platform enquiries
- Ability to handle complaints in professional mannerism
- Interest in working with premium luggage product handling

Company benefits include free on-site parking, social gatherings and regular morning teas, excellent staff discount on products.

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