Operations Support Agent

4 days ago

Botany, Australia TNT Express Full time

**About the role**

Go behind the scenes in our operations team as an Operation Support Agent. In this role you will be committed to ensuring all shipments move through our stations seamlessly and with care. Working collaboratively within a team of operational professionals you will provide administrative support so that we can deliver on our service promises.

Your key responsibilities in this role will be to:

- Contact customers to reschedule or update bookings
- Coordinate late pick-ups with customers and couriers
- Advise couriers where pick-up times cannot be changed
- Manage rejected/missed pick-ups
- Keep systems up to date with accurate booking information and requirements
- Contact customers to reconfirm details if there are issues with scans to ensure processing can be finalised on the same day

**Experience required**
- Transport Industry experience advantageous
- Basic track and trace experience advantageous
- Advanced computer skills especially in MS Office (particularly Excel)
- Experience working in similar role

**The benefits**
- Safety Above All Culture
- Full training and support in a friendly team culture
- Excellent career progression opportunities with a global organisation
- Eligible for tuition assistance, travel discounts, employee assistance programs, recognition and award programs*

**The Philosophy**

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Throughout P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivery the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.

**The Culture**

We honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

**The Mission**

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.
- Permanent employees upon 6 months of service

**The Company**

FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the world’s top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

As TNT and FedEx officially joined forces on 25 May 2016 this role will support both FedEx and TNT businesses within Australia.

  • Operations Coordinator

    1 week ago

    Botany, Australia TNT Express Full time

    **The Company** FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the world’s top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories. As TNT and FedEx officially...

  • Export Air Operations

    3 days ago

    Port Botany, Australia People in Focus Full time

    International Freight Forwarder - Port Botany location - Stable and supportive working environment An opportunity exists for an experienced export airfreight operator to join this well-established global freight forwarder located in Port Botany. In the role you will be responsible for the end-to-end processing of Export Airfreight shipments. **This role is...

  • Airfreight Operations

    1 week ago

    Port Botany, Australia People in Focus Full time

    International Freight Forwarder - Port Botany location - onsite parking - Salary negotiable depending on experience An opportunity exists for an Airfreight Operator to join this well-established global freight forwarder located in Port Botany. The company offers a great team environment and excellent working conditions and the successful applicant will be...

  • Center Clerk

    1 week ago

    Botany, Australia UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Center Clerk

    1 week ago

    Botany, Australia UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Operations Clerk

    2 weeks ago

    Botany, Australia Australia Post Full time

    General information - Name - Operations Clerk - Ref # - 12347473 - Suburb - Botany - City - Botany - State - New South Wales - Entity - Star Track Express PL - Work Type - Permanent Full Time - Description & Requirements - Help us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small...

  • Forklift Operator

    1 week ago

    Botany, Australia Senior Leadership InfraBuild Full time

    **About the role**: Join a team that places a strong emphasis on safety and has a proven track record of achieving positive outcomes. You'll benefit from the guidance and support of experienced operators who will ensure your success within the company. Based at our Botany site, this role is on day shift and hours are from 7 am to 3 pm, Monday to...

  • Sales Operations Support Specialist

    4 days ago

    Botany Bay, Australia taxi1 Australia Full time $60,000 - $80,000 per year

    We are a driver-focused platform providing taxi drivers with a straightforward payment solution—and more—designed to support, empower, and reward them. We're looking for a motivated and detail-orientedOperations Specialistto join our growing team.South Asian language speakers are encouraged to applyKey responsibilitiesProcess sales orders, customer...

  • Data entry operator

    4 weeks ago

    Botany, New South Wales, Australia Syrell Part time $250 - $350

    Work as a Data entry operator at Syrell in Mascot. This position can be done remotely.As a Data entry operator, your responsibilities will include:Entering and updating data in computer systemsEnsuring accuracy and completeness of dataMaintaining confidentiality of sensitive informationPerforming regular backups to ensure data preservationCollaborating with...

  • Operations Supervisor

    20 hours ago

    Botany, Australia TNT Express Full time

    **About the role** An exciting opportunity has become available for an Operations Supervisor to lead our **bulk** operations at our **Botany NSW**. This crucial role will be responsible for handling all FedEx products with a major focus on domestic priority and international freight. Your focus will be to drive operational excellence by managing and...