Systems Operations Analyst

3 days ago

Southbank, Australia ICE Data Services Full time

**Responsibilities**
- Monitoring of Systems and Applications within ICE Data Services production environment.
- Diagnose and fix (based on run-book and knowledge) Incidents raised through Monitoring Tools, Production Conference Bridges and chats.
- Work with, and escalate to, other internal and external teams to implement Incident fixes, work-around and data recovery.
- Open, and update production Incident tickets according to company standards.
- Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective actions follow-up tickets are assigned.
- Management incident tickets through to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed.
- Work with other internal and external teams to expand and maintain operational run-books and other documentation.
- Application and infrastructure availability checks and tasks at scheduled times.
- Configuration of Monitoring Tools and alarms.
- Production deployments
- Approve and execute production deployment tasks.
- Participate in disaster recovery, business continuity and workplace recovery events (practice and real life).
- Participate in continuous improvement programs, such as trend analysis of recurring issues.
- Provide and report on performance metrics of the environment.
- Follow the Handover process documented to bring the next shift up to speed and highlight priority items or issues.

**Knowledge and Experience**
- Working knowledge of networking: specifically TCP and UDP
- Strong skills in the following areas
- Business English verbal and written communications skills
- Logical approach, critical thinking and analytical problem-solving skills with an ability to identify the root cause(s) of a problem.
- Works as a team player - able to interface / liaison effectively with a variety of different kinds of IT and non IT contributors and personalities across the organization.
- Maintains effective relationships with individuals and the team as a whole.
- Able to build team morale and motivates individual members of the team effectively by recognizing their contribution.
- Shares own knowledge and encourage team members to share their knowledge.
- Identifies opportunities to encourage positive changes within operations.
- Achieve a high level of performance from self and team.
- Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as and when they occur.
- Excellent time management skills - A structured and organized approach to their work and knows how to manage priorities and able to multi-task.
- Self-confident and assertive.

**Job Types**: Full-time, Permanent

**Salary**: Up to $110,000.00 per year

**Benefits**:

- Referral program
- Work from home

Schedule:

- Day shift

Supplementary Pay:

- Performance bonus

**Experience**:

- Linux: 2 years (preferred)

Work Authorisation:

- Australia (required)

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