Customer Service Attendant

Australia Zoo has an exciting opportunity available for someone to join our team in a Casual Capacity as a Customer Service Attendant within our Retail Department
Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.
Customer Service Attendants are employed within the multiple locations throughout the Zoo. Being assigned to the Retail department, you are employed to ensure each of our guests receive the best customer service care, enjoy their day and leave with a smile on their face. You are required to be knowledgeable about all our zoo promotions and events as well as our regular daily activities/presentations throughout the Zoo.
Opportunities exist within this role to become multi-skilled and work in all departments with Customer Service at the forefront. You will need to have excellent customer service skills, excellent presentation, provide accurate and current information and work well with others.
To be successful in this role, you will have demonstrated integrity, honesty, flexibility, good energy levels and have the ability to deal with fast paced and high-pressure situations with ease.
**Primary Duties**
- Welcoming and greeting customers, assisting patrons with enquiries
- Complete all customer service with high standards
- Point of Sale processing, including register operation, receiving and processing cash and credit card payments. This may include transactions such as ‘Annual passes’ or ‘Group Bookings’
- Retail duties, such as: Stocking shelves, maintaining a clean shop, processing sales, assisting customers and liaising with the warehousing team.
- Concierge duties, such as: Greeting Guests, assisting with Zebra Crossings, Coordinating Traffic and Liaising with Senior Management regarding any incoming and outgoing traffic
- Remain contactable at all times during on-shift time, by utilising the CB radios provided
- Assist during peak periods within other departments (Retail/F&B) under the direction of your department supervisor or POC
- Accurately give change and receipts and process any eftpos payments/visa payments when applicable
- Remain familiar with Australia Zoo’s Emergency Procedures and assist the Supervisor in coordinating any emergency processes when required
- Complete any refunds on customers request and supervisors’ approvals
- Maintain sound Numeracy skills with regard to counting cash, sorting change and balancing registers at the end of each shift
- Maintain a clean and tidy work environment
- Undertake Stock Counts to assist with End of Financial Year processing and monthly audits
- Report discrepancies to the Retail Supervisor
- Assist with Crowd Control and customer movements during daily shows and Event Days
- Working within department procedures and KPI’s
- Assisting with directing customers through the appropriate booth, dependant on their booking style
- Assist the Supervisor with completing additional tasks as required
- Remain familiar with all Australia Zoo Policies and Procedures, and ensure that any appropriate Emergency Procedures for Admissions are followed appropriately

**Essential Criteria -**
This position requires:

- A current Driver’s Licence
- Full availability, including weekends, public holidays, and school holiday periods
- Proof of Coronavirus Vaccination (unless otherwise exempt)

**Preferred Criteria -**
- Current 1st Aid qualifications
- Any other relevant certificates/licenses
- Education history
- Employment history
- References
- Any qualifications you may have eg First Aid
- Any achievements you may like to tell us about
- your availability (what hours can you work)
- A resume in.pdf or.doc format

**Job Type**: Casual