Customer Service Attendant

3 days ago

Beerwah, Australia Australia Zoo Full time

An exciting opportunity has arisen for someone to join our Retail team in a Full Time capacity as a Customer Service Attendant

Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.

During daily interactions with guests, Retail Attendants provide advice, recommend products, and assist with any enquiries. Retail Customer Service Attendants are required to always keep the shop clean and presentable. Individuals must be responsive and helpful to the customer’s needs, to not only meet their expectations but to exceed them.

This role entails a high level of customer interaction and requires good interpersonal customer service and communication skills.

At Australia Zoo, Retail Attendants continually work towards providing our guests with the best possible service. They do this with enthusiasm and motivation toward their individual learning and training.

**Duties May Include -**
- Welcome and greet customers, assisting patrons with enquiries
- Point-of-sale processing including register operation, receiving and processing cash or credit payments. This may include processing other transactions such as Annual pass holders
- Accurately give change and receipts
- Complete any refunds on request with the store supervisors’ approval
- Start of day and end of day procedures
- Maintain a clean and tidy work environment
- Ability to undertake stock counts
- Stocking shelves with accurate merchandising
- Reporting discrepancies and problems to the store supervisor
- Keep the shop tidy and clean, this includes vacuuming, mopping and cleaning windows
- Being able to deal with customer complaints
- Assist with Crowd control and customer movements during daily shows and Event days
- Working within procedures and KPI’s
- Receiving and storing the delivery of large amounts of stock
- Keeping up to date with special promotions, staff memos, communications book and putting up displays
- Maintain Australia Zoo’s customer service standards
- Work within guidelines of workplace health and safety procedures

**Essential Criteria -**
- 7 day a week availability, including weekends, public holidays and school holidays
- Drivers licence with reliable transport
- Great Interpersonal Communication skills and customer service
- Well-developed organisational skills and the ability to handle multiple tasks at a time

**Preferred Criteria -**
- Current First Aid and CPR Certificate
- Cert 3 or 4 in Retail
- Education history
- Employment history
- References
- Any qualifications you may have e.g. First Aid
- Any achievements you may like to tell us about
- Your availability (what hours can you work)
- A resume in.pdf or.doc format

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