Banking Consultant, Contact Centre

**Job Title**: Banking Consultant, Contact Centre - Suncorp Bank (Multiple Vacancies)
**Req ID**: 96461
**Department**: SB Bank Contact Centre
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
Are you ready to embark on an exciting journey in the realm of banking and financial services? Look no further Join our team at Heritage Lanes, nestled in the vibrant heart of Brisbane CBD. We're on the lookout for individuals who are not just passionate about customers but are also armed with intermediate computer literacy skills that will set you on the path to success.
As a Banking Consultant, you'll be part of an innovative hybrid work culture that emphasizes a 50-50 balance between in-office presence and remote work. Once training is complete and you settle into the role, you'll enjoy a rhythm of in-office and remote work that brings out the best in you.
As a Banking Consultant, you will wield the power to unravel complexity and make financial matters delightfully simple for our cherished customers. Your canvas will be the inbound contact centre, where you'll not only meet customer needs but exceed their expectations with every interaction.
**Role Type**: Multiple vacancies All permanent roles; Full time and part-time (options below)
**Role Location**: Brisbane QLD
Full time, 37.5 hours, Tuesday - Saturday 7AM - 10AM start time
Full time, 37.5 hours, Sunday - Thursday 11AM - 2PM start time
Flexi part-time, 30 hours per week, Sunday - Thursday 11:30AM - 3:30PM start time
What will your day look like?
**As a Banking Consultant, you will**:
Deliver excellent customer service by providing efficient solutions and responses to customer enquiries
Handle everyday banking enquiries, account openings, and processes via telephone
Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes
Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Passion for delivering exceptional customer service with demonstrated experience in customer service roles
Proficiency in using computer systems and ability to navigate multiple systems
Strong verbal communication skills to listen, build rapport, and convey complex information effectively
High level of resilience, empathy, and adaptability to handle various customer situations
Commitment to self-development and eagerness to enhance skills and capabilities in the role
Ability to work collaboratively as a supportive team member
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
26/05/2025, 11.59pm, (Melbourne Australia)