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Bus Service Officer

3 weeks ago

Joondalup, Australia Kelsian Group Full time

**Join an award-winning tourism and transport company**

**Access to a range of Employee Benefits**

**Monday to Friday work.**

Swan Transit is currently seeking 2 Permanent Part Time Bus Service Officers to work at Joondalup and Eglinton Stations.

**About the Role**

We are looking for customer service focused individuals that have a strong commitment to safety to provide the best experience for our customers.

The role is a Monday to Friday Part time position supporting our customers during peak periods in the morning and late afternoon averaging 30 hours per week.

Main duties and responsibilities will include:

- Answering passenger questions about services, transport connections, how to get to local attractions and ticketing;
- Monitoring and ensuring Bus Services operate in a coordinated and orderly fashion in accordance with the approved Timetable;
- Ensure Bus Services connect with other Transperth Services in compliance with the approved Timetable;
- Driver support and assistance when requested;
Conditions:

- Uniform provided

**About You**
- Must have your own reliable transport and licence.
- Ability to deliver exceptional customer service
- Ability to assess situations and make quick and practical decisions.
- Ability to negotiate and resolve conflicts.

**Skills, Qualifications & Experience**
- Fluent in English with excellent written and verbal communication skills and clear telephone manner
- Excellent knowledge of Metropolitan area and bus networks.
- Be able to obtain a Working with Children card

**About Swan Transit**

In partnership with Government, Swan Transit innovates, designs and delivers public transport solutions that attract passengers because they are easy to use, reliable, convenient and safe. To ensure ease of use, we deliver integrated bus services and transport networks, intelligently easing road congestion and increasing a city’s sustainability and liveability. Swan Transit is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore. With around 9000 employees, we are one of Australia’s most experienced and diverse multi-modal transport businesses operating around 4000 buses, 120 ferries and 24 light rail vehicles, carrying over 207 million customers with where they need to be and want to go.

**How to Apply**

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.