Customer Service Representative

2 weeks ago

Macquarie Park, Australia Alcon Full time

Facilitate the correct and timely delivery and invoicing of Alcon products and the processing of RANs and credit notes by entering data accurately within Alcon’s business systems. This requires a high level of attention to detail and understanding of Alcon’s systems and business relationships and how to extract or enter appropriate information.
- Uses the Enterprise Resource Programs (ERP) to enter customer orders, perform enquiries, and run basic reports. Currently using SAP.
- Liaise closely with the sales teams to provide high quality information regarding sales opportunities, customer complaints or competitor behaviour.
- Achieve individual and department quality, service and efficiency KPIs which include call pick up time, order entry accuracy and order processing time.
- Facilitate the correct and timely delivery and invoicing of Alcon products and the processing of RANs and credit notes by entering data accurately within Alcon’s business systems. This requires a high level of attention to detail and understanding of Alcon’s systems and business relationships and how to extract or enter appropriate information
- Higher School Certificate (HSC)

Skills & Experiences
- Two years Customer Service or Call Centre experience
- Accurate and quick data processing skills
- Excellent verbal, written and interpersonal communication skills in a sometimes challenging and fast paced environment
- Problem solving skills
- Ability to work unsupervised and manage a challenging workload.
- Demonstrated ability to exhibit a high level quality service orientation. This includes the ability to explain complex matters in an appropriate, clear and concise manner.
- Proven accuracy and precision and the ability to priorities tasks to meet strict deadlines.

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