HR/ Roster Coordinator

$60,000 - $70,000
- Full-Time Position
- Based in Auburn

**HR/ Roster Coordinator**
- **$ 60,000 to 70,000**:

- An immediate start
- Attractive benefits
- Up to $1000 in upskilling support

**About our client**

Our client is a national government-approved service provider of Home Care Packages (HCP) and the National Disability Insurance Scheme (NDIS) services. Our client has a clear vision to provide quality care services to the community.

Our client is an organisation that specialises in providing the highest quality care for older members of the community, as well as people with disability. As a provider of private and government-subsidised care and support services, our client aims to provide more excellent choices, control, and freedom to empower people to live on their own terms.

**Position Objectives**

Other duties of the role would be to manage the roster daily, allocate shifts of support workers, and ensure all new documentation are compliant when support workers' applicants are processed.

**The essential duties include**:

- Process applicant files and enter them onto the operating system.
- Adopt successful recruitment practices to match client needs regarding skill, continuity and availability.
- As a support worker coordinator, you will manage the roster according to the Annual Workforce Plan
- Identifying gaps in rostering, ensuring a pool of support workers credentialed and ready for rostering matching the client’s requirement.
- Performance review and create an up-skilling program.
- Managing after-hours sick calls or no shows

**Key Selection Criteria**

Essential Skills, Knowledge & Experience
- Minimum two (2) years experience in a Supervisory or Managerial role within the Healthcare Services
- Demonstrated broad experience in service delivery and quality systems
- Sound knowledge of the NDIS and Home Care Practice Standards and Compliance
- A passion for leading, empowering, and supporting a team
- A client-focused approach
- Excellent and adaptive communication skills
- Excellent relationship-building and management skills
- Experience in risk assessment, facility compliance, and quality assurance

**Qualifications**
- Healthcare relevant qualifications
- Preferred Advanced Diploma in Disability or Community Services, minimum Cert IV Disability or Community Services.
- Knowledge of the NDIS and My Aged Care Legislation.
- Exceptional organisational and communication skills.
- Experience in supporting adults and children working within the NDIS scheme

**Other Requirements**
- Driven, passionate and dedicated to delivering practical support to people with disability.
- Emotionally intelligent and able to empathise with customers and respond to their ever-changing needs.
- Ability to perform calmly in high-pressure situations.
- Determined to perform, exceed targets and execute commercial concepts.
- Excellent communication and customer service skills.
- Looking to establish yourself within an organisation to grow.

**Terms of Employment**
- This is a full-time permanent position

**Employment Requirements**:

- Current unrestricted NSW Driver’s license.
- Must be an Australian citizen or permanent resident
- Required to maintain a current First Aid certificate.
- Required to hold a working with children permit.
- Required to provide a satisfactory national police check.
- Provision of a satisfactory pre-employment medical and fitness report.
- NDIS Worker Screening and NDIS Orientation Module

**Benefits**
- This an exciting opportunity to join our well-established company.
- Strong management and administrative support
- Supported professional development opportunities
- Reimbursement for travel and use of your own vehicle (via fuel card)
- Opportunities for advancement