Product Governance Analyst

Primary Details

Time Type: Full time

Worker Type: Employee

Product Governance Analyst
- Location: Sydney preferred
- Type: Permanent, full time
- Hybrid role, Happy to talk flexible working

The opportunity

We are seeking a curious and self-driven Product Analyst to join the Product Governance team. As a Product Analyst you’ll review, analyse and interpret customer outcome data to assess each of our retail product’s design and its distribution conditions, to ensure they align with regulatory obligations. You’ll provide responsible product managers with insights from your review and solution-based recommendations.

Your new role

In this role, you will:

- Collect and validate data - source customer outcome data (claims, complaints, feedback, metrics etc), regulatory, customer advocacy and competitor environment themes.
- Analyse and interpret data - Assess whether product outcomes demonstrate value and confirm that products are being sold to the intended customer segments.
- Identify solution-based outcomes
- Propose recommendations with tangible actions to improve customer outcomes, including categorisation of urgency.
- Write report and deliver - Prepare and deliver comprehensive customer outcomes reports to the responsible Product Manager.
- Track and monitor - Follow up on post-review actions and recommendations, ensuring visibility through Product Governance Dashboards.

About you

To be successful in this role, you will have:

- Ability to act as a strong advocate for customers, with the conviction to stand behind insights and recommendations that support good customer outcomes.
- A strong sense of curiosity to analyse and interpret data (quantitative and qualitative)
- Understanding of the Design and Distribution obligations
- Knowledge of financial retail product lifecycles, design, distribution strategies and monitoring of effectiveness
- Ability to critically assess translate data into actionable recommendations
- Clear written and verbal communication skills to present findings to key stakeholders.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE — let’s make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- Voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
- Family Friendly Workplace accredited employer since 2021

APPLY NOW and let’s make it happen

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:
Analytical Thinking, Communication, Critical Thinking, Customer Service, Detail-Oriented, Intentional collaboration, Managing performance, Pricing Strategies, Problem Solving, Product Development, Product Manage