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Area Manager
2 weeks ago
You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.
- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.
**About the Role**
Reporting to Head of Operations - NSW and Vic, we have an opportunity for an Area Manager to provide leadership across a group of our Ingenia Lifestyle Communities in NSW. This role will work to drive positive resident experiences and staff engagement to optimise the value of Ingenia’s Communities. Ingenia Lifestyle Communities are a collection of unique communities in nature rich locations, designed for our residents to stop waiting and start living
This is a great opportunity for an individual with experience managing multiple sites. You will be an individual driven by a passion for enhancing team member and resident experiences. This is a multi-site opportunity that will be based in Central Coast. **_This role will require you to have your own vehicle when travelling across sites. A car allowance is provided._**
**Key responsibilities include**:
- Drive positive resident engagement and sentiment across all Ingenia Lifestyle Communities, ensuring an industry leading lived experience with your passion for customer obsession
- Day to day management of all operational assets under your portfolio
- Drive profit performance for the portfolio & ensure enhancement of the capital value of assets under management
- Ensure a consistent and harmonious engagement with residents and their families, as well as building relationships with key local/state-based stakeholders
- Professionally and proactively handle resident feedback and resolve any issues that cannot be resolved at a community level in a timely manner
- Ensure the successful delivery of resident engagement programs and internal promotional activities
- Formulation of annual capital plans for portfolio to improve value of asset, including management and maintenance of lifecycle costing program
- Ensure the delivery of the portfolio Operational business plan in line with the Head of Operations
- Develop and implement resourcing plan for portfolio
- Collaborate with key internal stakeholders planning & developing greenfield & in market communities, including sales, development, marketing, design and acquisitions
- Actively drive positive relationships with external stakeholders, agencies, suppliers and contractors
- Lead by example - support, coach, motivate and engage the team to be high performers and reach company and team goals
**About You**
- Previous experience/background in retirement living sector highly regarded
- Previous experience as a multi-site operator
- Strong focus on enhancing the resident experience and creating moments that matter
- Demonstrated experience optimising the employee experience to achieve positive commercial outcomes
- Strong interpersonal and communication skills, confident and proficient at dealing with people at all levels
- Ability to identify and implement opportunities
- Strong negotiation and influencing skills with the ability to think and operate laterally within the business
**Culture and Benefits
