Claims Officer

**Primary Details**
Time Type: Full time

Worker Type: Employee

**The opportunity**

We are offering a 12-month contract opportunity for a Claims Officer within our Financial Lines claims team. This role is dedicated to ensuring the efficient and proficient handling of Financial Lines insurance claims, with a primary focus on delivering high-quality claims services to our valued stakeholders.
- Parramatta (1 day a week); otherwise flexible
- Fixed term - 12 month contract, full time hours

**Your new role**
- Timely and accurate input, processing, authorisation and payment of claims.
- Timely determination of professional lines claims in accordance with company policies, industry standards and applicable legislation.
- Proper documentation of claims processing and outcomes.
- Managing claims using the appropriate external and internal specialists to achieve effective and efficient settlement outcomes.
- Manage complaints as per guidelines.
- Negotiation of claims settlements.
- A continuing improvement focus attitude towards implementation of new work practices and procedures, initiating and facilitating change and innovations.
- Ability to enhance and develop your own technical expertise and participate in professional development and training.
- Ensuring the delivery of the highest quality customer service and developing strong working relationships with all customers and service providers.
- Reporting in accordance with relevant company service standards and manuals.

**About you**
- Professional/financial lines claims experience is preferred.
- Legal background and/or qualifications would be highly regarded
- Understanding of relevant industry legislation.
- Superior verbal and written communication skills and attention to detail alongside excellent analytical and technical skills
- Pro-active and energetic team player with the highest professional approach to all aspects of claims handling.

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE - let's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 12 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

****
**and let's make it happen**

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Job ID 314902