Student Adviser

2 weeks ago

Geelong, Australia Deakin University Full time

**Job no**: 566425
**Work type**: Full-time
**Location**: Geelong - City
**Categories**: Student Services
- Based at our Geelong, Waterfront Campus + hybrid work arrangements
- Full-time and continuing
- HEW 5 $80,199 - $89,950 + 17% Superannuation (pro rata, part time)

**Why work with us?**

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

**Who are we?**

Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

**As a Student Adviser, you will**:

- Respond promptly to student queries, ensuring needs are met and providing basic advice or referrals when needed.
- Collect, analyse, and present information clearly to solve problems and meet audience needs.
- Manage records, track work progress, and escalate key issues as necessary.
- Contribute to process improvements, share new ideas, and suggest changes to improve practices.
- Foster teamwork, coach colleagues, build positive relationships with stakeholders, and model professional behaviours.

**To be successful, you’ll have**:

- Completion of a Degree without subsequent relevant work experience; or
- Completion of an Associate Diploma and at least two years subsequent relevant work experience; or
- An equivalent combination of relevant work experience and/or education and training
- Experience in administration and related activities in a large organisation with complex administrative structures, policies, and procedures.
- Customer services experience, preferably in a tertiary educational institution
- Knowledge of student/staff policies and procedures in a university environment
- Experience in operating in a high-pressure diverse environment, involving face to face, phone, and written issues.
- Experience providing services and support in a large organisation.

**Here's how to apply**:
Please submit your updated resume and a short cover letter outlining your skills and experience.

**Applications for this position close on Thursday 23 January**

**Are You Ready?**

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff, and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

**Advertised**: 10 Jan 2025 AUS Eastern Daylight Time
**Applications close**: 23 Jan 2025 AUS Eastern Daylight Time

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