Support Mentor Mount Barker 5251

**_Position Description _**
**_Support Worker (Mentoring Role) _**

**_Reports to: _**Team Leader

**_Directorate/Department:_** Client Services

**_Number of direct reports:_** As per Organisational Structure***

**_Employment Type:_** Casual

**_Salary/Award _**Level 2 - Social, Community, Home Care and Disability
**_Classification:_** Services Industry Award 2010

Community Living Australia has charitable status for Fringe
Benefits Tax purposes and is therefore able to offer taxation
benefits through salary sacrifice***

**_Position Purpose _**

The role of Support Worker (Mentoring Role) is to assist clients to work towards their goals of
community inclusion and participation. The role provides person centred active support to
clients with a disability to maintain their wellbeing, explore opportunities and support the aims
and goals of the client, ensuring positive professional relationships with carers and other
stakeholders at all times.

**_Principal Duties_**_ _

Maintain appropriate physical and emotional support to the client at all times

Assist the client with their personal and health care needs (including mobility)

Mentoring with business growth and promotion

Mentoring with hand hygiene and food safety skills

Perform tasks and functions in line with Standards, Codes and organisational policies
and procedures to support and reflect good practice

Act as a positive role model for the clients by maintaining high standard of personal
appearance, professional image and social behaviour

Demonstrate behaviours that support organisational values and a positive workplace
culture

The responsibilities as specified above may be altered in accordance with the changing
requirements of the position.

**_Core Competency/Capability _**
NDIS Workforce Capability Framework

**_Relationships _**

Uphold client’s rights: Understand and respect the rights of the client. Speak up and
support the client if those rights are not respected.

Communicate effectively: Support clients to express themselves and adjust your
communication style to suit their needs and preferences.

Build trusted relationships: Develop and maintain professional relationships with the
clients and others present in their lives (friends, family, etc.), based on mutual trust and
respect.

Work collaboratively: Recognise the roles and expertise of each person in the client's
support team and work with them to provide support.

**_Impact _**

Show self-awareness: Think about how your actions impact on the quality of support
you provide, seek feedback, and keep improving your practice.

Work within your capabilities: Know your role and responsibilities, and when to seek
support from others to develop your capabilities.

Look after yourself: Take care of yourself and manage your wellbeing.

**_Client Support _**

Understand what a good life means to the client: Find out what a good life means to
clients without imposing your own assumptions.

Support clients to make their own choices: Support clients to understand, explore and
think creatively about their options, and uphold their decisions.

Build the capacity of the clients you work with: Understand how the person you are
supporting would like to participate in society and support them to build their
knowledge and connections so they can live the life they want.

**_Safety and Wellbeing _**

Observe and respond flexibly to the changing needs of clients: Be present, pay
attention to how the needs of clients may change, and respond accordingly.

Manage health and safety: Support clients to look after their health. Take action and
manage any health and safety risks to them or yourself.

Engage and motivate clients: Support clients to build on their strengths and engage
them in meaningful ways.

**_Continuous Improvement _**

Review quality of support and service: Work with clients to make sure services and
supports are enabling them to live the life they want and support them to make
changes when needed.

Support clients to speak up: Build understanding and confidence of clients to exercise
their rights and support them to provide feedback and to raise any concerns,
complaints or incidents.

**_Skills & Experience _**:

- To perform this role successfully the incumbent must be able to satisfactorily demonstrate the _
- following key qualifications, experience and skills _

**_Skills & Delivered Performance _**

Ability to support people with disabilities in community settings**_ _**

Demonstrated experience in problem solving

Understanding of the principles of Duty of Care and Dignity of Risk in relation to

supporting people with disabilities**_ _**

Ability to work effectively as part of a team in a community setting and to work

productively with limited supervision**_ _**

Ability to follow instructions and work within established guidelines**_ _**

Ability to develop and maintain positive and professional relationships with clients

families and carers

Ability to understand and carry out