Front of House Manager

2 weeks ago

Mandurah, Australia 2 Pugs Coffee & Kitchen Full time

**Are you an experienced and passionate hospitality leader? 2 Pugs Coffee is looking for a dynamic and driven Front of House Manager to lead our team and ensure an exceptional customer experience.**

At 2 Pugs Coffee, we pride ourselves on delivering quality food, fantastic coffee, and outstanding service in a welcoming, community-focused atmosphere. As the **Front of House Manager**, you will be a key player in managing day-to-day operations, leading a team of front-of-house staff, and taking ownership of the customer experience. This is a fantastic opportunity for someone with **2+ years of management experience** who is looking to make an impact in a fast-paced, customer-focused environment.

**Key Responsibilities**:

- Lead and manage the front-of-house team to ensure exceptional service and smooth café operations.
- Handle customer inquiries, complaints, and requests promptly and professionally, ensuring that every guest leaves satisfied.
- Manage daily operations including staff scheduling, ordering, stock control, and POS system.
- Train and mentor new staff, providing continuous support and development to help them excel in their roles.
- Monitor service flow to ensure timely seating and efficient table turnover, especially during busy periods.
- Work closely with the head chef and bring creative ideas for Menu changes/ Specials etc
- Ensure compliance with health, safety, and food safety regulations.
- Oversee cash handling and ensure all transactions are accurate and secure.

**Key Requirements**:

- **2+ years of management experience** in a Café/Restaurant setting.
- **Approved Manager's Card** and **Food Safety Supervisor Certificate** are essential.
- Barista trained
- Proven experience with staff training, scheduling, and inventory management.
- Ability to lead by example, fostering a positive and motivating team culture.
- Excellent communication and problem-solving skills.
- Flexible availability to work **weekends** and **public holidays**, with no late-night shifts.
- Ability to thrive in a fast-paced, dynamic environment.

**Why 2 Pugs Café?**
- No late-night shifts, allowing for a great work-life balance.
- A positive and collaborative work culture that values each team member’s contribution.
- Opportunities for growth and development within the business.

**How to Apply**:
**Subject Line**: Front of House Manager Application

A detailed position description is available upon request. If you are passionate about leading a team, creating memorable customer experiences, and contributing to the success of a growing café, we would love to hear from you

Pay: $65,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount
- Free drinks

Schedule:

- Day shift
- Every weekend
- Morning shift
- Public holidays

Work Authorisation:

- Australia (preferred)

Work Location: In person

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