Full-time Retail Store Supervisor

5 days ago

Coolangatta, Australia Ottimo Full time

**Locations**: Coolangatta and Broadbeach, Gold Coast, Australia

**About Us**: We are a family-owned business operating two gelato shops on the beautiful Gold Coast. With a passion for authentic Italian gelato, we pride ourselves on delivering exceptional customer experiences. As we continue to grow, we're seeking a dedicated Retail Store Supervisor to oversee operations at our Coolangatta and Broadbeach locations.

**Key Responsibilities**:

- Collaborate with owners in supervising daily operations across both stores to ensure smooth and efficient functioning.
- Transport gelato liquid base from the Coolangatta shop to the Broadbeach one, car provided
- Lead, train, and motivate staff to maintain high standards of customer service and product quality.
- Manage inventory levels, place orders, and ensure proper stock rotation.
- Handle customer inquiries, feedback, and resolve any issues promptly.
- Ensure compliance with health and safety regulations.
- Assist in scheduling staff shifts and managing payroll.
- Collaborate with management to implement promotional activities and achieve sales targets.

**Qualifications**:

- Previous experience in retail or hospitality supervision is essential.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask and handle high-pressure situations.
- Flexibility to work weekends, holidays, and varying shifts.
- Passion for delivering exceptional customer service.
- Knowledge of gelato or dessert preparation is a plus but not mandatory.

**Benefits**:

- Competitive salary package.
- Opportunity to work in a friendly and supportive environment.
- Employee discounts on our delicious gelato products.
- Ongoing training and professional development opportunities.

We look forward to welcoming a new member to our gelato family

**Job Types**: Full-time, Casual

Pay: $65,000.00 - $75,000.00 per year

Schedule:

- 8 hour shift
- Evening shift
- Rotating roster
- Shift work
- Weekend availability

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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