Production and Installation Scheduler

6 days ago

Regency Park, Australia Regency Full time

**About our Organisation**

With over 30 years of experience, **Regency** is the market leader in shower screen, wardrobe, mirror and glass splashback products in the residential building market. Our quality products are locally made and globally backed, with manufacturing plants across Australia.

**About our Opportunity**

As the Production and Installation Scheduler for our Regency Park branch, you will plan and schedule production and installation work. This includes preparing daily production schedules based on product capacity as well as being the point of contact for our field installers, proposing and booking installations by liaising directly with our customers.

You will be apart of a professional team where customer service is at the forefront of every interaction. In this fast paced role, you will need to be confident with customer interactions, at times managing difficult conversations troubleshooting solutions with respect to installation issues and timings to improve the customer experience and to meet the requirements of the customer.

In addition, you’ll:

- maintain production schedules, ensuring timely order completion based on customer demand, material availability and capacity constraints.
- process installer invoicing
- notify customers of any installation schedule changes, updating system for accurate reporting.
- address any non-completed items or capacity issues, communicating lead-time changes

**About You**

We’re looking for someone, who is agile, methodical with highly developed interpersonal skills with the ability to adapt their communication style to the needs of the internal (installers) and external customers. You'll need to be pragmatic in your approach to providing quality customer service with capability in lateral thinking when resolving problems when they arise. We're looking to leverage your extensive customer service skills and strong communication skills, along with a keenness to learn and a good attitude to participate in our extensive training.

**What's on Offer**
- permanent fulltime role, Mon - Fri 8:30am - 5pm
- additional paid day’s leave on your birthday, even if it falls on the weekend
- ability to schedule leave every year over the Christmas period.
- generous discounts on our extensive range of products
- flare benefits program - salary packaging, discounts and premium perks
- refer a friend and get rewarded with $$$ through our Employee Referral Program
- opportunities to cross-train, enhance your skills and advance your career.
- Employee Assistance Program access

**Your Next Steps**

If you are a motivated person with a passion for customer service, we invite you to join our team Please hit '**APPLY**' and submit your resume.

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

LI-DNI

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