Customer Support Team Member

1 week ago

Melbourne, Australia Conquest Personnel Pty Ltd Full time

This is a company that prides itself on supplying custom design solutions for beautiful spaces. They are looking for a Customer Support Team Member to join their dynamic and supportive team.

They have a proven track record of promoting from within and genuinely believe in investing in their people. Located in modern offices in South Yarra and close to public transport.

**What you will need to do in this role**:

- Quickly build relationships and trust with customers
- Problem solve and trouble shoot on orders, and anticipate what customers want before they know it themselves
- Using the systems provided, maintain, and manage task lists, records, and call notes
- Contribute to the smooth running of this company and support team mates as needed
- You will go over and above what is expected of you, and will amaze and impress customers and team mates alike

**About You**:

- We are looking for someone who enjoys talking to people, who is comfortable on the phone and excellent at building rapport
- You will have a few years of experience in a similar role
- Experienced at making both outbound calls to offer your assistance, as well as taking inbound requests for help
- You are organised and you can quickly learn (and adhere to) new systems and processes
- Time management comes naturally to you, and you make the most out of the time you have available in your day
- Checking the detail is second nature, and checking again is something you know will bring you peace of mind
- You will have experience in being a self-starter and be highly motivated

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