Rehabilitation Case Manager, Eastern

**Enabling Independence / Maximising Support**:

- **Full-Time Permanent Opportunity, Sydney CBD Office Location**:

- **Hybrid working environment, salary from $113,343 + superannuation**

At icare, we insure over 326,000 NSW businesses and 202 NSW Government agencies. We protect around 90 per cent of public and private sector workers in NSW - that's approximately 4 million people. icare is a trusted risk advisor to the NSW Government, protecting over $228 billion of the state's most iconic assets, including the Sydney Opera House and the Sydney Harbour Bridge.

We also care for the people of NSW, building confidence and trust so our communities can thrive. We try to make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term needs to improve their quality of life.

This is an opportunity for applicants with well-developed knowledge, practical experience and skills, to support participants in the Lifetime Care and Support Scheme. You will be working directly with people with catastrophic injuries, including traumatic brain injury and spinal cord injury. This is an integral role coordinating complex multi-disciplinary programs and providing injury management education and intensive support to newly injured participants and their families.

Based in icare’s Kent Street office, we are looking for a qualified and highly experienced case manager, who will be navigating and facilitating services and supports for participants following their discharge from hospital and during their time of adjusting and settling into community life following serious injury.

**The opportunity**:
The purpose of the role is to ensure the best outcomes for our participants by navigating and facilitating the access, management and cohesion of services and supports following discharge from hospital and during their time of adjusting and settling into community life following serious injury. It will involve establishing, coordinating and monitoring multi-disciplinary community-based rehabilitation programs with a focus on maximizing the participants recovery and independence.

It’s an exciting time at icare where no two days are the same; as a **Rehabilitation Case Manager, Eastern **you might find yourself:

- Guiding participants and their families in setting expectations, understand what they can reasonably expect from icare and to foster a life-long relationship that is built on trust.
- Collaborate with internal specialist services and use of resources when establishing and coordinating requests for services and supports
- Using a person-centred approach, support the participant in the early injury phase to develop a My Plan and assess and actively monitor the effectiveness of selected strategies through the My Plan process.
- Approving recommendations and funding regarding reasonable and necessary treatment, care and support within our decision-making framework and agreed functional delegations
- Supporting participants and their families to resolve complex and urgent issues as they occur.
- Contributing to the knowledge management of research and advice on injury management and service delivery to people with severe injuries to identify gaps and barriers in service delivery and share this broadly across the business in collaboration with internal specialist services
- Keeping abreast of and understand the legislative framework and Guidelines and how these contribute and impact our decision-making framework
- Engage immediately in the event of a serious incident or risk to the participant’s safety, assess and implement a plan to ensure the necessary supports are in place to provide the safety and wellbeing of the participant’s wellbeing.
- Transition participants to a less intensive support resource when the participant no longer requires a rehabilitation case management service

**Your story so far**:

- Demonstrate at least 5 years (or equivalent) work experience which has equipped you with transferrable skills to provide case management of people with disabilities similar to those supported by our schemes and/or tertiary qualifications in an allied health, or other relevant, discipline
- Experience working with people with brain and/or spinal cord injuries
- Highly developed understanding of the needs and perspectives of people with disabilities
- Critical reasoning skills to ensure a high degree of integrity in the decision-making processes
- Flexibility and insightfulness and an ability to tailor established service delivery to meet the circumstances of each participant
- Ability to set clear expectations and engage in difficult conversations in a simple and empathetic manner
- A current driver’s licence, with the ability to travel regionally and interstate when required

**What we offer**:
We know our strength comes from the diversity of our people and so we want people with differe