Internal Disputes Resolution Specialist

12 hours ago

Melbourne, Australia TenacityCX Full time

Full time permanent position - calling all states
- Excellent salary package & discretionary profits shares
- Structured career pathways and a supportive team

**The Company**

This prestigious financial services leader has a diverse portfolio and employs nearly 20,000 people globally. They are a multi award winning bank and has a reputation for providing innovative solutions in a competitive market. Join a company that delivers outstanding customer service and year on year profit growth.

**What Is The Role?**
- Financial services disputes role servicing superannuation products
- A strong, supportive team culture and that celebrates diversity
- A structured onboarding with endless career pathways
- Full-time position with hybrid working options
- Looking at an ASAP start date

**Duties & Key Responsibilities**
- Reduce complaints and manage losses to appropriate levels
- Investigate end-to-end disputes, some of which being complex cases
- Provide reports and written responses to stakeholders
- Resolve issues or escalate them as required
- Draw down on your problem-solving & disputes skills to deliver outstanding results

**Skills & Experience**

Essentials:

- Experience in financial services dispute resolution
- Excellent resolution skills to resolve complaints & retain clients
- Strong client focus and a customer-centric mindset
- A high level of negotiation and investigation skills
- Ability to manage a busy workload and be highly organised
- Experience in preparing written submission documentation

Desirable (not essential):

- RG146 qualification
- A tertiary degree in finance, commerce or accounting

**Benefits & Culture**
- A global organisation that values employees, clients and stakeholders.
- Work alongside a supportive, collaborative team with a high performing culture
- Excellent career growth and development
- Fair work/ life balance

**How To Apply**

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