Participant Support Officer

5 days ago

Lake Illawarra, Australia Chandler Macleod Full time

Chandler Macleod is the leading provider of temporary contractors to the Federal, NSW, and Local Government and has partnered with these Departments and Agencies for more than 25 years.

Chandler Macleod is currently recruiting for an
**APS3 Participant Support Officer** to join a leading Federal Government agency.

This is an immediate start, with a contract term of
**12 months** with a possible extension.

Two locations,
**Wollongong and Nowra.**

The position will undertake procedural, clerical, administrative support, and operational tasks including some basic research and analysis activities.

The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

**Key Accountabilities**

In this position you will be expected to:

- Provide counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Supporting planning teams by actioning planning tasks that do not require delegation.
- Undertaking a range of data entry activities and ensuring follow-up is completed.
- Receiving and recording complaints and other feedback in the business systems.

**About You**

To succeed in this role, you will be a team player, highly organised, and motivated with a demonstrated ability to work flexibly and to tight deadlines and proven experience in customer service, call centre, or administration.

Further to this, to be considered for the role you will also need:
Please note that to be eligible for this position you must be an
**Australian Citizen** and if successful will need to undergo
**x 2 reference checks** and hold a current
**Baseline clearance** or be willing to obtain one.

If you are interested in the position then please click on the

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