Le Labo Bondi Beach

**Description**:
This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

**Role Responsibilities**:
As a Store Manager, you will be responsible for driving retail sales, while delivering genuine and thoughtful customer service. This involves supporting, managing and developing the talent and capabilities of your team.

You will be required to lead by example via retail operational excellence, to provide a productive, efficient and collaborative work environment:

- Ensuring a welcoming environment for the client in the store
- Sharing with the client your knowledge on the art of fine perfumery, on the brand, and on the collection, and create genuine, authentic connections with clients
- Lab Technician - fully managing the lab: compounding perfumes, managing the ingredients and stock, labeling and boxing the creations with care.
- Building client database by gathering client information.
- Amenity partnership scouting and local/in store event host
- Addressing and successfully resolving client situations according to company philosophy and escalating to corporate level for specific requests

**IN-STORE OPERATIONAL DUTIES**
- Up-keeping and maintenance of the Boutique (retail floor as well as lab area, stock room)
- Monitoring daily, weekly, monthly sales and key performance indicators
- Ensuring full stock of merchandise

**Values we seek**:

- Genuine capacity for connection and authentic personality
- Souls who appreciate craftsmanship
- High emotional intelligence. Calm, laid back and comfortable with silence
- Ability to hold real conversations with our clients, and can talk outside of traditional retail scripts
- Souls who can appreciate and embrace an organic and mindful approach to service
- Strong work ethic and ambitious approach, talks from the heart and passionate
- Takes great care and pride in crafting every creation for the client
- Team player, works well in a team environment to achieve a common goal
- Curious to explore new skills
- Strong organization and attention to detail capabilities

**Qualifications**:

- Proven retail management/assistant retail management experience preferably within cosmetics
- The ability to provide inspirational, authentic and personalized customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
- Proficient in Microsoft office and MAC
- applicants must be able to provide proof of right to live and work in the country if invited to attend for interview