Customer Service Specialist, Air

1 day ago

Port of Brisbane, Australia DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 96066
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist, Air & Sea in Port of Brisbane.

The Customer Service Specialist plays an integral part in the logistic supply chain, liaising with customers and service providers providing information and problem solving. The Customer Service Representative reports to, assists and works cooperatively with the Customer Service Manager in providing outstanding customer service to internal and external customers, through the timely and accurate resolution of customer enquiries and complaints.

**Your typical day at DSV**:

- Establish strong customer service relationship with customers.
- Provide customers with service information including sourcing rates and other DSV Services.
- Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquires not immediately resolved.
- Enter data into in-house computer system and produce data/reports as required.
- Ensures all quotations are created in CW1 and Client rates are managed for autorating.
- Ensure all customer details are maintained and kept up to date.

**About you**:

- Tech-savvy, utilizing modern logistics software for tracking shipments, automating documentation, and keeping clients informed.
- Strong communicator, offering excellent customer service, proactive problem
- solving, and responsive support to ensure smooth operations.
- Proven experience in the freight forwarding industry and within relevant department.
- Experience using CW1 is preferred.

**Why DSV?**

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. **Start here. Go anywhere.**

At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here. We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities.

  • Customer Service Specialist, Air

    2 weeks ago

    Port of Brisbane, Australia DSV Full time $90,000 - $120,000 per year

    Job Req Number: 101688 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV's global family. DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist, Air & Sea in Port of...

  • Customer Service Specialist, Air

    2 weeks ago

    Brisbane, Australia Dsv Air & Sea SAU Full time

    Job Req Number: 101688 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist, Air & Sea in Port of...

  • Customer Service Specialist, Air

    2 weeks ago

    Port of Brisbane QLD, Australia DSV Full time $60,000 - $100,000 per year

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Job Req Number: 101688Time Type: Full TimeAre you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the...

  • Customer Service Specialist, Air

    23 hours ago

    Port of Brisbane QLD, Australia DSV Full time $60,000 - $90,000 per year

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Job Req Number: 103312Time Type: Full TimeAre you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the...

  • Customer Service Specialist

    21 hours ago

    Port of Brisbane, Queensland, Australia DSV AIR & SEA PTY LTD Full time $60,000 - $100,000 per year

    Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV's global family.DSV Air & Sea  is seeking to hire a skilled and passionate Customer Service Specialist, Air & Sea in Port of Brisbane. The Customer Service Specialist plays an...

  • Air Conditioning Service Technician

    7 days ago

    Brisbane, Queensland, Australia Alfa Air Qld Full time $60,000 - $80,000 per year

    About UsAlfa Air & Electrical is a local, family-run Air Conditioning and Electrical company based in Brisbane. We're a rapidly growing business built on a strong reputation for customer satisfaction, team culture, and continual improvement.We're looking for a Qualified Air Conditioning Service Technician to join our experienced, friendly team. If you're...

  • Air Conditioning Service Technician

    7 days ago

    Brisbane, Queensland, Australia Energy Air Pty Ltd Full time $60,000 - $120,000 per year

    About the role Energy Air Pty Ltd is seeking an experienced Air Conditioning Service Technician to join our team in Brisbane, QLD. In this full-time role, you will be responsible for providing high-quality maintenance and repair services for residential and commercial air conditioning systems.What you'll be doingDiagnose and repair faults in air...

  • Air conditioning Techicians

    3 days ago

    Brisbane, Queensland, Australia Pinnacle Air Services Pty Ltd Full time $60,000 - $120,000 per year

    About the role Pinnacle Air Services Pty Ltd is seeking experienced Air Conditioning Technicians to join our team in Brisbane, Queensland. This full-time role is an exciting opportunity to contribute to the delivery of high-quality air conditioning services to our growing customer base.What you'll be doingDiagnose and repair faults in air conditioning...

  • Air Conditioning Cleaning Technician

    3 days ago

    Brisbane, Australia Premium Electrical and Air Full time

    **Premium Electrical and Air** is a reputable company with a solid track record of serving regular and ongoing clients across the region. As we approach our busiest season, we're looking for a skilled and reliable **Air Conditioning Cleaning Technician** to join our team and help us keep our clients cool and comfortable all summer long. **What You'll...

  • Field Service Technician

    2 weeks ago

    Brisbane, Queensland, Australia Air Powered Services Full time $60,000 - $80,000 per year

    Secure, permanent full-time opportunity – be part of launching our new Brisbane branchCompany vehicle and fuel card providedAir compressor experience preferred – customer service skills essentialAll-rounder role with variety, autonomy, and room to growJoin Air Powered Services, Australia's largest privately-owned specialist in Compressed Air.We provide...