Customer Service Specialist, Air

6 days ago

Port of Brisbane, Australia DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 96066
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist, Air & Sea in Port of Brisbane.

The Customer Service Specialist plays an integral part in the logistic supply chain, liaising with customers and service providers providing information and problem solving. The Customer Service Representative reports to, assists and works cooperatively with the Customer Service Manager in providing outstanding customer service to internal and external customers, through the timely and accurate resolution of customer enquiries and complaints.

**Your typical day at DSV**:

- Establish strong customer service relationship with customers.
- Provide customers with service information including sourcing rates and other DSV Services.
- Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquires not immediately resolved.
- Enter data into in-house computer system and produce data/reports as required.
- Ensures all quotations are created in CW1 and Client rates are managed for autorating.
- Ensure all customer details are maintained and kept up to date.

**About you**:

- Tech-savvy, utilizing modern logistics software for tracking shipments, automating documentation, and keeping clients informed.
- Strong communicator, offering excellent customer service, proactive problem
- solving, and responsive support to ensure smooth operations.
- Proven experience in the freight forwarding industry and within relevant department.
- Experience using CW1 is preferred.

**Why DSV?**

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. **Start here. Go anywhere.**

At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here. We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities.

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