Food and Beverage Attendant

At Balgownie Estate, we are committed to providing individual holistic experiences that exceed expectations. The role of a Food and Beverage Attendant is to deliver exceptional service to all guests in a dining or event setting, ensuring a high level of satisfaction through attentive and efficient customer service. This role involves taking orders, serving food and beverages, and maintaining a clean and welcoming environment.

**The Role**:

- Greet and seat guests in a friendly and efficient manner.
- Explain the menu, current specials, and offerings available.
- Take and accurately process food and beverage orders. Communicate dietary requirements effectively.
- Monitor and address guest needs and preferences throughout their dining experience.
- Serve food and beverages promptly and in accordance with service standards.
- Supply, dispense, mix and sell liquor to guests.
- Ensure cleanliness and organisation of the dining area and service stations: clearing plates and glasses, wiping down tables and chairs, etc.
- Handle cash and process transactions accurately using the POS system.
- Set up and pack down of restaurant and event enquiries when needed.
- Adhere to food safety and Responsible Service of Alcohol compliance standards.
- Assist in setting up and clearing tables, and replenishing supplies as needed.
- Collaborate with kitchen staff and other team members to ensure smooth service operations.
- Answer phone enquiries and process bookings.
- Look for opportunities to upsell items or promote Balgownie Estate offerings.
- Perform all opening and closing duties as requested.
- Assist Cellar Door with wine tastings and sales where required.

**The Benefits**:

- Internal development opportunities to grow within the business.
- Up to 50% off wine, food, accommodation, and spa treatments.
- Excellent workplace wellbeing & recognition program.
- Employee Assistance Program (EAP).
- Free on-site parking.
- Uniform provided.

**About You**:

- Customer Service: Excellent interpersonal skills with a focus on creating a positive guest experience. Ability to handle inquiries, complaints, and special requests with professionalism and empathy.
- Communication: Clear and effective verbal communication skills to interact with guests and team members.
- Problem-Solving: Quick thinking and effective problem-solving abilities to address and resolve issues that arise during service.
- Teamwork: Ability to work effectively with colleagues, including staff in other departments and management, to ensure smooth operations.
- Attention to Detail: Accuracy in order taking, preparation, and service to ensure customer satisfaction and compliance with safety standards.
- Adaptability: Flexibility to handle varying customer volumes, guest requests, and varying shifts, including breakfast, lunch, dinner, weekends, events, and holidays.
- Time management: Manage multiple tasks simultaneously and efficiently allocate and prioritise time and resources.
- Knowledge: Understanding of the sequence of service and restaurant operations. Possess strong product knowledge of all the food and beverage menus, including costs, ingredients, method of preparation, wine styles, and presentation of items.
- Technical Skills: Proficiency in using Point of Sale (POS) systems, booking management system, and handling cash transactions. Comprehension of food and beverage safety standards and hygiene practices acquired from RSA and Food Safety training.
- Have a reliable car to drive to and from Yarra Glen
- Full working rights in Australia.

**About Us**:
At Balgownie Estate, our guests enjoy ultimate luxury with our award-winning facilities, including 70 accommodation suites, our stylish restaurant, 1309 at Balgownie, Cellar Door, and endota spa. Balgownie Yarra Valley is ideal for getaways, weddings, conferences, and private events.
- Located only 30 minutes from suburbs like Ringwood, Eltham, Dandenong, Kinglake & more, 1 hour from Melbourne CDB.
- 2024 Accommodation Australia Resort Style Accommodation on the Year
- 2022 TAA Victorian winners for Regional Hotel Restaurant of the Year, Hotel Bar of the Year and Human Resources Employee of the Year
- Beautiful place to work with vineyards, gardens, and magnificent views.

APPLY NOW by submitting your resume and cover letter.

**Must have full permanent working rights in Australia with no restrictions and weekend availability. No public transport is available to our location - must have your own transport.**

**Job Types**: Part-time, Casual

Pay: $31.24 - $43.72 per hour

Expected hours: 10 - 38 per week

Supplementary Pay:

- Penalty rates

Ability to commute/relocate:

- Yarra Glen, VIC 3775: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person