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Verifications Analyst

3 weeks ago

North Sydney, Australia Eftsure Full time

**About us**
Eftsure, is a fast-scaling SaaS (Software-as-a-Service) Fraud Technology platform that protects the B2B payments by providing real-time vendor (supplier) verification and real-time payment protection. In a world of explosive and evolving cybercrime and payment fraud we ensure our customers never pay the wrong people

Our vision is to be the Security Standard for B2B payments with continual platform evolution and international expansion. Our mission is to support the Australian & US business community to transact securely.

**Your role**

You will be responsible for outbound verification activities via a mix of call and non-call based channels. You will also be answering inbound calls from customers and suppliers as part of completing the Verifications process. This role would suit an individual looking to get their foot in the door in a fast-growing operation.

**Tasks & responsibilities**
- Accurately make outbound customer verification inquires through all call and non-call channels.
- Respond accurately and timely to inbound customer and supplier verifications inquiries.
- Assist Customer Service Management Team with customer vetting, qualifying, set-up and escalations.
- Participate in service recovery initiatives with customers and other Eftsure departments.
- Complete assigned front line non call work activities in agreed timeframes.
- Support continuous improvement process by making constructive, cost effective suggestions.
- Work with the other Eftsure Support Teams to ensure best outcomes for customers and the business.
- Participate in ongoing Training and Skills development for professional improvement.
- Ensure that attendance and timeliness are in line with team and customer expectations.
- Ensure own and other Team Member safety through following protocols and reporting issues.
- Any other reasonable tasks as delegated by the wider business or Verifications leadership teams.
- Appropriate use of all workplace tools and resources to perform role to mitigate fraud on customers.

Please note - this is an entry level position to start your career in cyber security.

**Qualifications & experience**
- Excellent attention to detail
- Exceptionally thorough
- Very strong team player
- Very Analytical
- Customer focused
- Experience in Cyber Security Industry desirable
- Polite, friendly and professional phone manner

**Benefits**
- Hybrid work model (Office and Work from Home)
- Paid birthday leave day
- Paid charity leave day
- Paid floating cultural holiday
- Wellness Benefit
- Professional Development Opportunities