Account Manager

**Our organisation**
DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about

**Your function**
As an **Account Manager** within the Construction, Transportation and Industrial (CT&I) sales team you will be responsible for driving incremental new business to DLL by both Relationship Management and Business Development activity, across a mix of DLL’s global and local partnerships. You will be required to work closely with representatives of existing and prospective partners across Australia, and their end-user customers as applicable. The role will also be a key liaison on designated accounts with internal departments of DLL including Business Support, Credit, Settlements, Customer Service, Collections, Finance and Asset Management - particularly around managing deal flow, to ensure an excellent customer experience.

The role will be directly responsible for key designated accounts, with an individual sales target. Typical KPIs will include new business volume, margin and other income, partner satisfaction, call activity, and compliance.
- Expand and maintain existing partnerships through proactive relationship management.
- Increase new business volume and DLL share of partner business, through regular call cycles, problem solving, and process improvements.
- Develop and execute program management strategies to achieve/exceed sales budgets in place for existing partners including new business volume, margin and fee income with forecasting and pipeline management.
- Training and development of partner sales teams to ensure high levels of finance penetration and attraction of a high-quality customer base.
- Continuously monitor and follow-up on leads in the pipeline with existing partners (and prospects).
- Handle first-line escalation for non-standard enquiries, including pricing, changes in Terms & Conditions, priority deal management and settlement exceptions. Also act as first-line support for partner queries on deal status for designated accounts and other matters.
- Identify and resolve problems before they impact on the vendor and/or their customers.

**Your profile**
- Deadline driven, and with excellent time management skills.
- Self-starter, able to self-motivate and work autonomously in a fast-paced environment with an adaptive approach.
- Positive, can-do attitude is essential with a high attention to detail and a strong compliance focus
- Excellent communication skills - verbal & written.
- A growth mindset, with proven ability to constantly improve oneself.
- High level of interpersonal skills, including an ability to develop close relationships at all levels, and across new referral partners, existing partner contacts, and DLL internal (local and global) stakeholders.
- Strong understanding of sales processes, equipment finance documentation and credit / risk management in the equipment finance market.
- Demonstrated experience in identifying customer needs and going above expectations in delivering solutions that exceed expectations.
- Minimum 3 years of experience in a relevant role.
- Experience from the Construction and Transport industries is desirable.

Ready to work for a company that is Partnering for a Better World

**We offer**
At DLL, we are many things. We are team members. Family members. Community members. We are members of society. Members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents, and interests. We come from different backgrounds, cultures, nationalities, and histories. But for all of our differences, we share one thing in common: Each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. We span more than 30 different countries and represent over 40 different nationalities across the globe. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enables us to integrate, ideate a