Customer Service Officer

2 weeks ago

Malaga, Australia Cleanaway Full time

**Vacancy no**: 517714

**Work type**: Fixed Term - Full Time

**Location**: MALAGA

**State**: WA

**Categories**: Administration, Customer Service
- **12 month Fixed-Term Contract**:

- **Flexible arrangements and work-life balance**:

- **Diverse and inclusive environment**

Great opportunity if you have strong administration and great customer service skills, join our team at, Malaga WA and make a difference

**Do you want a career rather than just a job?**

Have you seen us around in our Blue Trucks, collecting your rubbish? We do so much more than that

Cleanaway is Australia’s largest waste management organisation dedicated to delivering solutions that offer extraordinary benefits for our customers, our communities and the environment we live in.

Cleanaway is an equal opportunity employer and values people from diverse backgrounds and celebrates the benefits this brings both to us as a company, as well as to our employees.

**What you will contribute to**:
We have an opportunity for an experienced Customer Service Officer to join the team. You will be responsible for a range of customer quires within our busy contact centre some of which will include the following:

- Manage customer complaints to resolution, following set procedures
- Maintain our CRM Database of customer information
- Work with our customers to help make a sustainable future possible

**Skills and experience we are looking for**:
Proven ability to maintain good working relationships with clients, suppliers and on-site personnel
- Previous experience in a call centre role or office environment
- Excellent telephone etiquette with the ability to remain calm under pressure
- Previous experience in data entry, customer maintenance
- Excellent communication and time management skills
- Previous experience using CRM tools e.g. SalesForce would be highly regarded

**What we offer;**
- Career Development
- Attractive pay rate
- Welcoming team environment
- Employee share program
- Work with the Australian leader in sustainable waste management solutions
- Eligibility for paid parental from day 1, 18 weeks of paid primary carers leave

**How to Apply**

**Applications close**:

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