Logistics Supervisor

As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers.

We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.

**Logistics Supervisor (TAS)
- A rewarding 12-month contracted position, with the ability to see final outcomes of your role
- Gain further insights into a dynamic operational space focusing on current logistic processes, with opportunities for development within the eCommerce space Work with the HomeRun team; in a supportive environment and grow with flexible working arrangements (Sandy Bay, TAS office, and hybrid options) with a weekend on-call roster

**About WooliesX
At WooliesX, our people believe in creating better everyday experiences for our community.

Our squads live their “one day” every day. We work on Australia’s most innovative tech, design, engineering, and more to transform the way millions of Australians live and shop.

Our culture combines the support, care, and freedom that come with being part of the Woolworths Group. We are an agile team that embraces diversity of thought and positive change. We thrive on pragmatism, mutual respect, care, curiosity, openness, and a proactive attitude. As a team, we continually seek ways to support and learn from each other.

**What you'll do
Support the day-to-day management of Woolworths Online deliveries across Tasmania and facilitate exceptional customer experiences through effective and efficient methods. Working with Store and Operations teams, as well as customers, you will oversee the drivers performing deliveries for our Tasmanian customers.
- Coordinate and support Online drivers to ensure high performance, accountability & exceptional customer experiences
- Review fleet availability, vehicle conditions, lease term management and rostering of drivers to COR compliance
- Escalation point for agents and drivers; troubleshoot day-to-day operational issues
- Address customer feedback, and facilitate further escalations when necessary Review window and geographic mapping profiles for stores to ensure optimal delivery times, drop cost & capacity fluctuations

**What you'll bring
Reporting to the Network Logistics Manager, together manage capacity/volumes of deliveries, to continually improve for future planning, and managing seasonal and promotional events. You will have:

- Demonstrated ability to manage and lead teams to promote customer satisfaction
- Previous experience with route delivery/courier logistics & retail industry
- Strong organisational & time management skills
- Conflict resolution skills to swiftly resolve customer feedback and internal escalations
- Demonstrated ability to work within a dynamic, fast-paced environment; agility with role Strong computer literacy skills (Microsoft & Google suites, Routing Systems etc)

**What you’ll experience
Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
- A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app. A progressive and competitive leave policy that gives you more space for what matters to you.

**Endless possibilities with Woolworths Group**

We’re a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless

**Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to